Summary
Overview
Work History
Education
Skills
I enjoy wood working and home inprovement
Timeline
Generic

Hugh McAulay

LAKELAND,FL

Summary

I have 20 plus years in customer service

Overview

11
11
years of professional experience

Work History

Ambassador

Sea World Parks
Tampa, FL
09.2019 - Current
  • Greeted customers and clients to create welcoming atmosphere.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • My main job was to keep the park clean and make share that trash was taken care of in a timely manor

Host

LEGOLAND Florida
Winter Haven, FL
09.2012 - 09.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Completed inventory counts and ordered merchandise.

Retail Sales Associate

Sears Department Store
Fairbanks, AK
08.2010 - 11.2011
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05.1977

Skills

    I also worked as a QMT for sears in sebring fl

    I did basic repairs for Sears store

I enjoy wood working and home inprovement

I like to build

I have renovated 2 homes and built 3 bathrooms

Timeline

Ambassador

Sea World Parks
09.2019 - Current

Host

LEGOLAND Florida
09.2012 - 09.2019

Retail Sales Associate

Sears Department Store
08.2010 - 11.2011

High School Diploma -

Lakeland Senior High School

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Hugh McAulay