Hugh McAulay
LAKELAND,FL
Summary
I have 20 plus years in customer service
Overview
11
11
years of professional experience
Work History
Ambassador
Sea World Parks
Tampa, FL
09.2019 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- My main job was to keep the park clean and make share that trash was taken care of in a timely manor
Host
LEGOLAND Florida
Winter Haven, FL
09.2012 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $[Amount] or more per shift.
- Completed inventory counts and ordered merchandise.
Retail Sales Associate
Sears Department Store
Fairbanks, AK
08.2010 - 11.2011
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.1977
Skills
I also worked as a QMT for sears in sebring fl
I did basic repairs for Sears store
I enjoy wood working and home inprovement
I like to build
I have renovated 2 homes and built 3 bathrooms
Timeline
Ambassador
Sea World Parks
09.2019 - Current
Host
LEGOLAND Florida
09.2012 - 09.2019
Retail Sales Associate
Sears Department Store
08.2010 - 11.2011
High School Diploma -
Lakeland Senior High School