Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Brown

Wailuku

Summary

Guest service professional with over 10 years of industry experience. Seeking a fun, fast paced, working environment with a strong culture. Team player that is proficient at all restaurant operations looking to hone my skills and share the Aloha spirit with coworkers and guests alike.

Overview

5
5
years of professional experience

Work History

Server

Tommy Bahama
02.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bartender

Waicoco
12.2022 - 08.2023
  • Set up and break down multiple wells each shift.
  • Maintained guest relations with multiple guests during duration of their vacation on Maui
  • Proficient at menu knowledge and touring a menu
  • Efficient at working the well during busy shifts with quick drink ticket times
  • Knowledge of cocktails not on the menu and able to communicate guests needs.

Store Manager > General Manager

Tommy Bahama Marlin Bar
10.2020 - 10.2022
  • Member of the opening leadership team for a new concept in Lahaina inclusive of bar/restaurant and retail operations.
  • Responsible for overseeing day to day operations of both restaurant and retail space. budget and efficiencies
  • Primary hiring manager
  • Kept staff motivated and in line with Tommy Bahama service culture
  • Bi-monthly inventory to maintain consistent COGS and led monthly P&L call
  • Oversaw weekly bar orders, schedules, and overall day to day operations.
  • Created a culture from BOH to retail to FOH that invited people to come to work and put their best foot forward even during extreme covid restrictions and problems with short staff.

Assistant Manager

Tommy Bahama Wailea
10.2019 - 09.2020
  • Transferred from Arizona location to assist in Wailea as store manager.
  • Created Server and Bartender Schedule
  • In charge of weekly bar ordering and efficient monthly COGS in line with the yearly budget.
  • Proficient in drink menu knowledge and helped behind the bar regularly during busy periods.
  • Created a fun yet efficient working environment for staff and guests.

Education

High school Deploma -

Horizon High School
01-2007

Skills

  • Well organized and efficient at multitasking
  • Works well under pressure and can see the big picture of restaurant operations
  • Passionate about quality and consistency of product/guest experience
  • Punctual, reliable, and professional

Timeline

Server

Tommy Bahama
02.2024 - Current

Bartender

Waicoco
12.2022 - 08.2023

Store Manager > General Manager

Tommy Bahama Marlin Bar
10.2020 - 10.2022

Assistant Manager

Tommy Bahama Wailea
10.2019 - 09.2020

High school Deploma -

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Jonathan Brown