Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Robbins

Putnam,CT

Summary

With a proven track record at CorePlus Federal Credit Union, I excelled in enhancing operational efficiency and member satisfaction. My expertise in rapid 10-key data entry and exceptional customer complaint handling significantly boosted team productivity. Renowned for organizational skills and a commitment to excellence, I consistently delivered top-tier service, contributing to the bank's reputation for reliability and member-centric focus.


Overview

9
9
years of professional experience

Work History

Head Teller/ Member Service Representative

CorePlus Federal Credit Union
12.2014 - 04.2016
  • Investigated and promptly resolved issues with member accounts.
  • Provided members with appropriate literature on banking products and services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced members to other bank staff to help meet financial needs.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Managed daily bank operations by processing members transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and member service standards.
  • Cross-sold credit cards, loans and other bank products.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Maintained friendly and professional member interactions.
  • Helped large volume of customers every day with positive attitude and focus on member satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Teller

PNC Bank
08.2012 - 08.2014
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Cross-sold credit cards, loans and other bank products.
  • Referred customers to other banking departments for specialized services.
  • Maintained friendly and professional customer interactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Educated customers on online banking and mobile banking applications.

Teller

CorePlus Federal Credit Union
01.2007 - 09.2011
  • Educated members on use of banking website and mobile apps.
  • Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified sales opportunities and referred members to branch partners in financial services.
  • Processed member transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for members, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Cross-sold credit cards, loans and other bank products.
  • Performed account maintenance by closing out accounts and changing member addresses.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed applications for new accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional member interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted members with banking needs and inquiries.
  • Served as interim Head Teller while branch looked to fill the position.

Education

High School Diploma -

Griswold Highschool
Griswold CT
06-2005

Skills

  • Rapid 10-key data entry
  • Commercial servicing
  • Recordkeeping mastery
  • Organization and planning
  • Cash handling experience
  • Customer complaint handling
  • Loan payment processing
  • Currency exchange
  • ATM servicing
  • Workflow optimization
  • Vault management
  • Operational efficiency
  • Deposit processing
  • Cash drawer balancing
  • Account maintenance
  • Policy adherence
  • Safe deposit box management
  • Exercising discretion
  • Branch operations
  • Consumer banking

Timeline

Head Teller/ Member Service Representative

CorePlus Federal Credit Union
12.2014 - 04.2016

Teller

PNC Bank
08.2012 - 08.2014

Teller

CorePlus Federal Credit Union
01.2007 - 09.2011

High School Diploma -

Griswold Highschool

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Meghan Robbins