Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rula AbuHmidan

Cypress,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Executive Assistant/Office Manager

Ipsum Investments LLC
The Woodlands, TX
10.2016 - Current
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Maintained confidential records and files related to executive operations.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Managed and tracked expenses to meet company budget requirements.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Developed processes for onboarding new hires into the organization's culture.
  • Coordinated training programs for new employees and existing staff members.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Responded promptly to employee inquiries about policies or procedures.

Accounting and Quality Assurance Assistant

Tradequip Services and Marines
Houston, TX
11.2011 - 01.2016
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Answered questions from customers regarding their billing or payment status.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Worked closely with auditors during year-end audits to provide necessary documentation.
  • Performed production adjustments for quality and productivity.
  • Actively contributed ideas for improving current QA process at regular meetings.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.

Customer Service Representative

JP Morgan Chase Bank NA
Houston, TX
01.2001 - 11.2011
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

UN High School
Amman - Jordan
06-1983

Skills

  • Office Management
  • Administrative Support
  • Database Management
  • Expense Reporting
  • Quality Control
  • Customer Service
  • Staff Management
  • Scheduling
  • Phone Etiquette

Certification

  • 2001 ISO Quality Assurance
  • Notary Public in the State of Texas

Timeline

Executive Assistant/Office Manager

Ipsum Investments LLC
10.2016 - Current

Accounting and Quality Assurance Assistant

Tradequip Services and Marines
11.2011 - 01.2016

Customer Service Representative

JP Morgan Chase Bank NA
01.2001 - 11.2011

High School Diploma -

UN High School

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Rula AbuHmidan