Amanda Darlene Nawrocki
Senior Solutions Consultant
Buckeye,AZ
Summary
Affable Solutions Consultant with 5 years of experience helping companies (including Ford, Toyota, Verizon, and Cayuse) connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
20
20
years of professional experience
Work History
Senior Soluations Consultant
Cayuse, LLC
04.2023 - Current
- Promoted to Senior Solutions Consultant for outstanding performance December 2021 - April 2023.
- Received Cayuse Impact Award, January 2023.
- Received Solutions Consultant MVP Award July 2022.
- Influenced over $8M in sales opportunities with product demonstrations and rapport building leading to a 27% win rate for opportunities.
- Self-taught/trained several SaaS products including, the Cayuse Platform, Human Ethics (IRB), Outside Interests (COI), Animal Oversight (IACUC), and Hazard Safety (IBC) compliance.
- Partner with account executive to perform detailed research and customer-facing discovery of customer business structures to accurately tailor SaaS research administration software demo to unique needs of each.
- Prepare domestic and global (Canada, Asia Pacific, UK, and Middle East) product demonstrations for use in the sales process to give tailored demonstrations on-site or virtually to potential customers
- Recommended specific Research Administration products to customers based on unique technical requirements of each.
- Coach and mentor Account Executives in business needs of potential customers and help develop best messaging for each client based on requirements.
- Performed proof of concept demonstrations, instructing potential customers on benefits of the Research Suite SaaS products.
- Lead RFI/RFP/tender creation and completion by writing and reviewing content for sales opportunities.
- Work closely with Product Management to communicate feature enhancements that would accelerate sales.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
- Developed strong relationships with key stakeholders in Product Development, Marketing, and Customer Success within the organization, fostering a collaborative environment conducive to innovation.
- Collaborate with Product Owners and Managers to advise on regulatory responsiveness in software development and roadmap items
- Assisted in the development of post-sale training curricula to educate customers on use and maintenance of Research Compliance Products products.
- Contributed to the development of a knowledge-sharing culture within the organization through active participation in workshops, conferences, and other professional events.
- Mentored junior team members, sharing industry insights and best practices for continuous improvement of the team''s performance.
Solutions Consultant
Cayuse, LLC
12.2021 - 04.2023
- Influenced $1.4M sales opportunities with a 13% win rate in 2022
- Performed proof of concept demonstrations, instructing potential customers on benefits of [Product or Service].
- Performed detailed research of customer business structures to accurately tailor Research Administration SaaS Products to unique needs of each.
- Evangelized for updated SaaS Research Administration Compliance products following introduction of new features or updated specifications.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Recommended specific Research Administration SaaS products to customers based on unique technical requirements of each.
- Created content for RFP/RFI/Tender requirements for vendor solicitations of SaaS Research Administration solutions.
Research Administrator
Midwestern University
10.2018 - 12.2021
- Promoted to Research Administrator for Research and Sponsored Programs October 2018.
- Served as liaison between committee Chairs and Principal Investigators.
- Assisted researchers in securing necessary approvals, expediting project timelines and ensuring adherence to ethical guidelines.
- Ensured training is complete for research personnel prior to committee review of study proposals
- Coordinated IACUC, IRB, Biosafety, and Radiation Safety Committee meetings
- Compiled and organize IACUC, IRB, Biosafety, and Radiation Safety Committee agendas, write meeting minutes, send meeting requests, and prepare meeting materials
- Organized, tracked and filed (electronic and hard copy) of compliance documents for IACUC, IRB, Biosafety and
- Radiation Safety Committees including protocol submissions, amendments, and annual reporting and licensing/assurances as required by NIH, NSF, USDA, OSHA, ARRA, OLAW, AAALAC, EPA, ORI, etc
- Created a process for tracking employee participation in the Biosafey Hepatitis B Program
- Successfully created an SOP and process for tracking compliance training pertaining to research lab safety for non-research personnel (I.T., facilities, and security)
- Coordinated IACUC semiannual and Biosafety Committee annual inspections
- Enhanced research efficiency by streamlining administrative processes and implementing new project management tools.
- Collaborated with programmers and program designers at InfoEd Global (InfoEd) to customize solutions for electronic research administration (eRA) SaaS software.
- Trained faculty, IACUC, and IRB committee members and administrators on the use of InfoEd
- Converted records from legacy files to new electronic records management software InfoEd
- Collaborated with the Assistant Director of Animal Facilities to ensure animal usage numbers are up to date prior to order approval
- Collaborated with the IACUC Chair and Assistant Director of Animal Resources to update and submit for approval the OLAW Assurance for the IACUC
- Collaborated with the Radiation Safety Officer to renew ARRA radioactive materials license for a new 5-year period
- Received “Exceeds Expectations” on annual performance evaluation for FY 2018
- Increased compliance with regulatory requirements through diligent monitoring and timely reporting of research activities.
Administrative Coordinator
Midwestern University
05.2015 - 10.2018
- Awarded Excellence in Service, November 2017 from Midwestern University's president and CEO.
- Received “Exceeds Expectations” on annual performance evaluations 2016-2018.
- Collaborated with Lab Manager to organize cadaver lab operations.
- Monitored gross lab and ultrasound workshop compliance waivers (Informed Statements) for events in and outside of academics including, but not limited to, student groups, residents/fellows, and clinicians.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted with budget development and monthly budget reporting monthly and provide support for budgeting decisions made by Anatomy Chair.
- Coordinated and scheduled meetings, classes, and practicum labs.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Prepared E-check requests, PO requests, and Capital Equipment Requests (CERs), organize and maintain hard copy and electronic files and records
- Coordinated room schedules for all anatomy lectures and labs with central scheduling for the largest department on
- Midwestern University’s campus including 18 faculty members and 10 staff members and Teaching Assistants (TAs)
- Entered and maintained course grades for students according to FERPA laws and regulatory processes
- Lead project to prepare set-up for 65 iPads for student use in Human Gross Anatomy and Veterinary Gross
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Solutions Specialist
Verizon Wireless
07.2014 - 05.2015
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Answered customer questions about billing, account issues and upgrade possibilities.
Sales and Finance Manager
Avondale Toyota
09.2013 - 07.2014
- Cultivated relationships with new customers to achieve sales objectives and provided insight into new products, features, and options.
- Strategically negotiated with customers to close on deals and increase sales; personally worked deals, interest rates, leases, and calculated financial requirements.
- Qualified and followed up on warm internet leads regarding new and pre-owned vehicle availability, price, and options.
- Maintained contact with customers via email, phone calls, and regular updates on promotional offers.
- Negotiated favorable terms with customers and banks, resulting in successful funding of vehicle purchase.
Sales Consultant
Peoria Ford
10.2012 - 09.2013
- Cultivated relationships with new customers to achieve sales objectives and provided insight into new products, features, and options
- Strategically negotiated with customers to close on deals and increase sales; personally worked deals
- Qualified and followed up on warm internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintained contact with customers via email, phone calls, and regular updates on promotional offers
- Created reports using the DealerSocket CRM system to target market customers
Education
MBA - Executive Leadership
Ohio University
Athens, OH05.2023
Bachelor of Science - Business – H.R. Management
Western Governors University
Salt Lake City, UT01.2020
Associate of Applied Science - Digital Design and Graphics
Columbus State Community College
Columbus, OH06.2010
Skills
- Training and mentoring
- PoC Demonstration
- Support Response Coordination
- Customer Relationship Management (CRM)
- Sales Support
- Requirements Gathering
Affiliations
- Public Responsibility in Medicine & Research (PRIM&R)
Timeline
Senior Soluations Consultant
Cayuse, LLC
04.2023 - Current
Solutions Consultant
Cayuse, LLC
12.2021 - 04.2023
Research Administrator
Midwestern University
10.2018 - 12.2021
Administrative Coordinator
Midwestern University
05.2015 - 10.2018
Solutions Specialist
Verizon Wireless
07.2014 - 05.2015
Sales and Finance Manager
Avondale Toyota
09.2013 - 07.2014
Sales Consultant
Peoria Ford
10.2012 - 09.2013
MBA - Executive Leadership
Ohio University
Bachelor of Science - Business – H.R. Management
Western Governors University
Associate of Applied Science - Digital Design and Graphics
Columbus State Community College
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