Souci White
Chester,VA
Summary
Sales professional with proven ability to engage customers, drive sales, and exceed targets. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and adaptability to changing demands. Known for reliability and delivering results in fast-paced environments.
Sales professional with solid background in phone-based customer interactions. Known for successfully converting leads into loyal customers and maintaining high call quality standards. Reliable team collaborator focused on achieving results and adapting to changing needs.
Experienced with phone-based sales techniques, delivering persuasive communication to engage and convert prospects. Utilizes customer needs analysis to tailor sales approaches effectively. Track record of achieving sales targets through strategic follow-ups and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HMSA Blue Cross Blue Shield
Honolulu, HI
02.2018 - 04.2018
- Collaborated with medical professionals to ensure accurate verification of patient benefits and provided assistance to patients regarding their coverage.
- Assisted customers in navigating health insurance options, ensuring clarity and understanding.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed claims accurately, maintaining attention to detail in all transactions.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
SYNQ3 Restaurant Solutions
Colorado Springs, CO
10.2016 - 01.2017
- Facilitated communication and service delivery from a home-based environment, addressing client needs promptly and efficiently.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Increased customer engagement through proactive outreach initiatives.
- Managed end-to-end credit card processing operations, ensuring compliance and security standards.
- Analyzed client needs and delivered tailored account solutions to optimize service delivery.
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and support.
- Collaborated with team members to enhance service delivery and improve customer experience processes.
Cashier and Customer Service
7/11
Colorado Springs, CO
06.2016 - 10.2016
- Achieved high customer satisfaction ratings by delivering prompt and friendly service. Streamlined checkout processes to reduce wait times and enhance efficiency. Contributed to team success by supporting sales initiatives and promotional activities.
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds.
- Achieved improved safety outcomes through effective management of gas handling operations. Enhanced operational efficiency by streamlining gas handling processes. Fostered a culture of safety and compliance within the gas handling team.
- Implemented systematic organization and cleanliness protocols for checkout area and product displays.
- Executed inventory management tasks including shelf restocking and stock level monitoring to ensure product availability.
- Addressed customer inquiries and complaints with a focus on providing outstanding service and support.
cashier
Walmart
Lansing, MI
02.2015 - 10.2015
- Achieved successful project delivery by managing timelines and budgets effectively. Drove team performance through clear goal-setting and accountability. Enhanced project quality by implementing best practices and continuous improvement strategies.
- Achieved high customer satisfaction ratings by delivering prompt and friendly service. Streamlined checkout processes to reduce wait times and enhance customer experience. Contributed to team success by supporting colleagues during peak hours.
- Achieved high levels of customer satisfaction through effective management of check cashing operations. Enhanced service delivery by optimizing transaction workflows and training staff on compliance standards. Contributed to increased revenue through improved service offerings and customer engagement.
- Achieved timely processing of credit card applications through effective collaboration with team members. Improved application review efficiency by implementing streamlined procedures. Enhanced customer satisfaction by reducing application turnaround times.
- Achieved high customer satisfaction ratings through proactive issue resolution. Enhanced service delivery by implementing feedback mechanisms. Improved team efficiency by streamlining communication processes.
- Achieved timely project delivery through effective team management and coordination. Enhanced project outcomes by implementing streamlined processes and communication strategies. Drove successful project completion by aligning team efforts with organizational goals.
- Supported customers by addressing their needs and ensuring a positive experience.
- Utilized appropriate cleaning techniques to promptly address spills and prevent hazards.
- Performed detailed scanning tasks to enhance document accessibility and organization.
- Coordinated efforts with team members to optimize customer service interactions and outcomes.
- Resolved customer product inquiries and navigated inventory locations to enhance shopping experience.
Customer Service Representative
Family Dollar
Lansing, MI
09.2014 - 01.2015
- Achieved successful project completions by effectively managing team dynamics and workflows. Drove initiatives that enhanced operational efficiency and stakeholder satisfaction. Cultivated strong relationships with cross-functional teams to facilitate project success.
- Achieved high customer satisfaction ratings through attentive service and prompt resolution of issues. Streamlined cash handling procedures to enhance efficiency and reduce errors. Contributed to team success by collaborating with colleagues to improve service delivery.
- Oversaw replenishment of stock levels to support seamless retail operations and enhance customer experience.
- Coordinated recovery efforts to ensure continuity of services and support organizational stability.
- Coordinated unloading processes, verifying shipment contents and maintaining organization within storage areas.
- Developed and enforced protocols to enhance security measures and reduce losses.
- Achieved a reduction in theft incidents through proactive security measures and staff training. Enhanced reporting processes for theft incidents, resulting in quicker response times. Fostered a culture of vigilance and accountability among team members to mitigate theft risks.
- Achieved timely project delivery through effective team management and coordination. Enhanced project outcomes by implementing streamlined processes and communication strategies. Drove team success by aligning project goals with organizational objectives.
- Initiated conversations with new contacts to enhance interpersonal skills and broaden social networks.
- Applied specialized skills to support team objectives and deliver high-quality results.
- Managed inventory accuracy by systematically checking SKU numbers and tagging items before they were released to the work floor.
- Achieved increased customer engagement through innovative holiday displays. Enhanced store aesthetics, resulting in a more inviting shopping experience. Drove team creativity to produce eye-catching seasonal presentations.
- Documented customer interactions systematically to maintain accurate records for future reference.
- Identified common issues and recommended solutions to streamline service operations and reduce wait times.
evolve Phone Sales Representative
evolve
Lansing, MI
03.2013 - 05.2014
- Achieved successful project completions by managing cross-functional teams effectively. Drove initiatives that improved project timelines and reduced costs. Cultivated strong stakeholder relationships to facilitate project success.
- Managed timely resolution of headset issues, enhancing user experience.
- Achieved high customer satisfaction by clearly communicating product benefits and addressing concerns. Strengthened consumer rapport through tailored interactions and effective objection management. Drove positive outcomes by utilizing transitional statements to facilitate discussions.
- Compiled a comprehensive list of career achievements to enhance professional profile.
- Cultivated strong client relationships and consistently exceeded sales targets by effectively promoting over 200 Total Gym Fluidity Bars and additional commercial fitness offerings.
- Achieved timely project completions while maintaining budgetary constraints through effective team leadership. Drove project success by fostering collaboration and communication among team members. Enhanced project efficiency by implementing streamlined processes and best practices.
- Achieved high customer satisfaction by effectively managing objections and delivering compelling sales pitches. Strengthened client relationships through trust-building strategies that resulted in increased customer retention.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Built rapport with customers, addressing inquiries and providing tailored solutions.
- Engaged potential clients through outbound calls to promote products and services.
Delivery Driver
dominos pizza
Lansing, MI
05.2011 - 07.2011
- Achieved timely project completion by effectively managing team dynamics and workflows. Enhanced project efficiency through proactive identification and resolution of challenges. Drove successful outcomes by aligning team efforts with organizational goals.
- Coordinated delivery of restaurant purchases, demonstrating strong customer service skills and maintaining a respectful interaction with clients.
- Achieved timely project delivery through effective management of team dynamics. Enhanced project outcomes by implementing streamlined processes. Drove successful collaboration across departments to meet project goals.
- Achieved seamless team integration through effective onboarding initiatives. Enhanced local knowledge among team members, resulting in improved operational efficiency. Cultivated a collaborative environment that empowered employees to share insights and support one another.
- Applied specialized skills to support team objectives and deliver high-quality results.
- Managed task execution with a focus on meeting deadlines and enhancing productivity.
- Initiated conversations and established rapport with new participants in meetings.
- Strengthened verbal and written communication skills to facilitate clearer information exchange and stakeholder engagement.
Education
High School - All
Eastern High School
Lansing, MI01-2010
Skills
- Client support specialist
- Telecommunications proficiency
- Service excellence
- Consumer relations management
- Building rapport
- Objection handling
- Goal oriented
- CRM software proficiency
- Closing techniques
- Attention to detail
- Customer service
- Follow-up calls
Additional Information
- Highlights of Qualifications:
- "Customer Service Focus"
- Very respectful, professional, and confident in any task .quick decision maker, and a wonderful employee.
Languages
English
Full Professional
Timeline
Customer Service Representative
HMSA Blue Cross Blue Shield
02.2018 - 04.2018
Customer Service Representative
SYNQ3 Restaurant Solutions
10.2016 - 01.2017
Cashier and Customer Service
7/11
06.2016 - 10.2016
cashier
Walmart
02.2015 - 10.2015
Customer Service Representative
Family Dollar
09.2014 - 01.2015
evolve Phone Sales Representative
evolve
03.2013 - 05.2014
Delivery Driver
dominos pizza
05.2011 - 07.2011
High School - All
Eastern High School