Summary
Overview
Work History
Education
Skills
Certification
Languages
Certified Nursing Assistant
Timeline
Generic

Maliq Miller

Bellwood,IL

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient Barista well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Starbucks Team Member

Starbucks, Target
07.2022 - Current
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.

Restaurant Team Member

Shake Shack
05.2019 - 09.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Team Member

Wayback Burgers
06.2018 - 09.2018
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Clinical Nursing Assistant Student

Aperion Care
Forest Park, IL
11.2023 - 12.2024
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

Associate of Arts - Biology

College of DuPage
Glen Ellyn, IL
05.2027

High School Diploma -

Proviso West High School
Hillside, IL
05.2020

Skills

  • Customer Service
  • Complaint Resolution
  • Cleaning
  • Cash Handling
  • Electronic Charting
  • Care Plan Implementation
  • Patient Relations
  • Condition Monitoring
  • Transporting Patients
  • Quality Assurance
  • Indirect Patient Care
  • Direct Patient Care
  • Conducting Intakes
  • Patient Lifting
  • Documenting Behaviors
  • Patient-Focused Care
  • Workplace Safety
  • Equipment Operation
  • Recording vital Signs
  • Companionship and Emotional Support
  • Active Listening
  • Problem Solving
  • Healthcare Ethics
  • Basic Life Support
  • Choking relief
  • Poisoning response
  • Airway management
  • Stroke recognition
  • Patient assessment
  • Classroom Instruction received
  • Basic Life Support for Health Care Providers
  • Health Education Classes

Certification

Certified Nursing Assistant received by Best Step Academy on 12/28


Languages

Spanish
Limited Working

Certified Nursing Assistant

Certificate of course completion on 12/28

Timeline

Clinical Nursing Assistant Student

Aperion Care
11.2023 - 12.2024

Starbucks Team Member

Starbucks, Target
07.2022 - Current

Restaurant Team Member

Shake Shack
05.2019 - 09.2023

Team Member

Wayback Burgers
06.2018 - 09.2018

Associate of Arts - Biology

College of DuPage

High School Diploma -

Proviso West High School

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Maliq Miller