EFE AGBONAYE
Conyers,GA
Summary
Technology professional Experienced in providing network and software support to users and developing and implementing technical solutions. comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
Certification
Work History
IT Technical Support Specialist
MERIT AMERICA
01.2024 - Current
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Certificate - Computer Technology
Boston City Business College
Johannesburg, South Africa10.2015
Skills
- Help Desk Support
- System Configuration
- Application support
- End-User Training
- Operating System Support
- Remote Desktop Support
- Software Installation
- User Support
- TCP/IP
Certification
COMPTIA A+ - 2015
Timeline
IT Technical Support Specialist
MERIT AMERICA
01.2024 - Current
Certificate - Computer Technology
Boston City Business College
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