Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Nicholas

Merrimack

Summary

Dynamic and customer-focused professional with a passion for hospitality. Experienced in different restaurant environments where I have honed my skills in upselling food and drink items, driving both sales and revenue growth. Committed to excellence, I am eager to bring my expertise in sales and customer service to contribute to the success of your team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server/Bartender

Epigram Brew Co
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Extensive knowledge of diverse craft beer styles including lagers, ales, IPAs, stouts, and sours to match and recommend beers to guests based on their taste preferences, enhancing customer satisfaction and sales.
  • Successfully upsold guests on food and drink items, significantly boosting sales and revenue for the brewery through personalized recommendations and engaging service.
  • Cultivated warm relationships with regular customers.

Bar Manager

Margaritas Mexican Restaurant
05.2023 - 09.2024
  • Managed bar inventory, restocked supplies and placed orders for liquors, beer, and wines.
  • Provided support to servers and bartenders when needed during peak hours.
  • Performed daily opening and closing duties such as setting up the registers, and counting money.
  • Created staffing schedule weekly for bar staff.

Event Bartender

Margaritas Mexican Restaurant
11.2022 - 09.2024
  • Assist host of event with fulfilling their catering needs for events held in function room.
  • Bartend private events for parties between 20-70 guests for special events such as work outings, wedding rehearsals, birthday parties and baby/bridal showers.
  • Keep bar stocked with liquors, juices and garnishes for drinks.

Lead Bartender/ Server

Margaritas Mexican Restaurant
03.2015 - 09.2024
  • Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adheres to state laws regarding alcoholic beverage services and customer regulations.
  • Trains new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Keeps bar presentable and well-stocked to meet customer needs.
  • Cultivates strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Assistant Manager

Chunky's Cinema Pub
09.2013 - 03.2015
  • Managed up to 25 employees on any given day.
  • Encouraged and educated wait staff in up-sell and suggestive menu item sale techniques.
  • Managed server cash outs and tips.
  • Completed daily sales reports at the end of each closing shift.
  • Conducted interviews with potential employees.
  • Updated company website with upcoming promotions and specials.

Head Server

Chunky's Cinema Pub
01.2012 - 03.2015
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served personal section of tables.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Handled cash and credit card payments from guests.
  • Generated sales through direct customer interaction, and suggestive selling techniques,
  • Took orders from guests accurately and in a timely manner.

Education

Hospitality Administration And Management

Southern New Hampshire University
Manchester, NH
05.2013

Skills

  • Efficient multitasking
  • Food and Beverage Service
  • Excellent Communication
  • Liquor, beer, and wine knowledge
  • Collaboration and Teamwork

Certification

  • Total Education in Alcohol Management (TEAM) Certification (until 2025)
  • Tips On- Premise Alcohol Server Training (until 2028)
  • ServSafe Certification (until 2030)

Timeline

Server/Bartender

Epigram Brew Co
09.2024 - Current

Bar Manager

Margaritas Mexican Restaurant
05.2023 - 09.2024

Event Bartender

Margaritas Mexican Restaurant
11.2022 - 09.2024

Lead Bartender/ Server

Margaritas Mexican Restaurant
03.2015 - 09.2024

Assistant Manager

Chunky's Cinema Pub
09.2013 - 03.2015

Head Server

Chunky's Cinema Pub
01.2012 - 03.2015

Hospitality Administration And Management

Southern New Hampshire University

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