Summary
Overview
Work History
Education
Skills
Timeline
Generic

Efediome Efekoro

Charlotte,NC

Summary

Delivery professional with a strong focus on service and a solid track record in road safety. Experienced in managing daily logs, customer documentation, and payment collection. Expertise in route planning and management to improve customer satisfaction and delivery timeliness. Veteran driver with comprehensive knowledge of safe loading and unloading practices in accordance with DOT regulations.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Amazon Flex
Charlotte, NC
01.2024 - Current
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

Driver Technician

Mookies Place
Columbia, South Carolina
03.2019 - 12.2024
  • Delivered products to customers, and completed efficient setups.
  • Processed accurate and timely payments for every delivery.
  • Loaded trucks with a wide range of components, products, and packages.
  • Delivered equipment to customers, and set it up to optimize performance.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas, and maintaining vehicle control.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Conducted vehicle inspections before and after every trip, and performed minor repairs to keep the truck functional.
  • Read and interpret maps to determine vehicle routes.
  • Provided customer service when dealing with customers' inquiries regarding services performed on their vehicles.
  • Coordinated with dispatch personnel for scheduling pickups and deliveries efficiently.
  • Followed company policies related to safety protocols while operating the vehicle.
  • Assisted with loading and unloading of cargo as needed.

Technician

Stanley Steemer
Charlotte, NC
04.2017 - 09.2018
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Operated various diagnostic tools to determine repair plans.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Inspected and validated repairs before delivery.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Utilized hand tools and epoxy to safely splice cables.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Restored product condition using proven techniques.

Customer Service Representative

Pep Boys Auto Parts & Service
Charlotte, NC
01.2015 - 02.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Security Guard

Regions Security Services
Charlotte , NC
01.2013 - 02.2014
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Investigated reported incidents to protect company assets.
  • Monitored access control systems and key code records for suspicious activities.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.

Education

High School Diploma -

Ross High
Long Island City, NY
08.2005

Skills

  • Defensive driver training
  • Lifts up to 100 pounds
  • Loading and unloading
  • Excellent sense of direction

Timeline

Delivery Driver

Amazon Flex
01.2024 - Current

Driver Technician

Mookies Place
03.2019 - 12.2024

Technician

Stanley Steemer
04.2017 - 09.2018

Customer Service Representative

Pep Boys Auto Parts & Service
01.2015 - 02.2017

Security Guard

Regions Security Services
01.2013 - 02.2014

High School Diploma -

Ross High

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