Open To Work
Efemena Erezih
Houston,TX
Work Preference
Summary
Motivated and technology-driven individual seeking an Entry-Level IT Help Desk position. Strong foundation in computer troubleshooting, device setup, and problem-solving. Fast learner with a passion for technology and a natural ability to help others with tech-related issues. Prepared to grow skills while contributing to a reliable support team.
Overview
2026
2026
years of professional experience
Work History
Intern
Tech Support
Independent Tech Support
01.2020 - Current
- Assisted family and friends with troubleshooting laptops, phones, and tablets.
- Set up new devices, installed applications, and configured basic system settings.
- Helped diagnose and resolve internet and WiFi issues within home networks.
- Performed device resets, data backup guidance, and account recovery.
- Provided advice on gaming PC performance, settings, and hardware basics.
- Handled small editing tasks on video and media software.
Education
High School Graduate - Computer Science
Houston, TX05.2025
Skills
- Computer & Phone Setup (Windows, macOS, Android, iOS)
- Installing software & applications
- WiFi troubleshooting and basic network fixes
- Malware/virus removal basics
- Resetting devices; password and account recovery
- File organization and system navigation
- Technical troubleshooting for common issues
- Basic video editing & media software use
- Strong typing and communication skills
- Customer support and problem resolution
- Fast learner with strong attention to detail
- Multitasking
- Decision-making
- Quantitative skills
- Excellent communication
- Idea development and brainstorming
Languages
English
Full Professional
Timeline
Tech Support
Independent Tech Support
01.2020 - Current