EFEMENA OMOWILLIAMS
Silver Spring,MD
Summary
Results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Strategic thinker with excellent communication skills, and a strong ability to build and maintain client relationships. Seasoned Customer Experience Specialist with a robust background in customer service and sales roles. Strengths include proficiency in customer relationship management systems, strong problem-solving skills, and the ability to handle high-stress situations. Successfully implemented strategies for improving customer satisfaction rates and enhancing overall customer experience in previous positions.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Dialysis patient care technician
Fresenius
07.2022 - Current
- Provided direct patient care and monitoring during dialysis treatments, ensuring comfort and safety.
- Performed venipunctures for blood draws, monitored vital signs, and administered medications per protocol.
- Maintained accurate treatment records and communicated effectively with patients, families, and healthcare team.
- Participated in patient education on kidney disease management and lifestyle modifications for better health.
- Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
- Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
- Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
- Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
- Perform and document any intervention for unusual patient status and document patients' response to intervention.
- Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
- Obtain all prescribed laboratory testing and prepare specimens for collection.
- Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
- Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
- Monitors patients performing self-care under the supervision of RN.
- Compassionate and dedicated Dialysis Patient Care Technician with over 5 years of experience in providing high-quality patient care in a clinical setting.
- Skilled in operating dialysis machines, monitoring patient vitals, and ensuring patient comfort during treatment sessions.
- Proficient in patient education regarding dialysis procedures, dietary restrictions, and medication management to enhance health outcomes.
- Strong ability to collaborate with healthcare teams to develop and implement individualized patient care plans.
- Experienced in maintaining accurate patient records and documentation to comply with healthcare regulations and improve care delivery.
Sales executive
Marriott International
Washington DC
01.2020 - 01.2022
- Led sales teams to achieve and exceed sales targets and objectives.
- Demonstrated expertise in product knowledge and effective communication skills during sales presentations.
- Developed and maintained strong relationships with key clients and business partners.
- Increased sales revenue by developing and executing targeted sales strategies.
- Results-driven sales executive with over 5 years of experience in the hospitality industry.
- Proven track record of exceeding sales targets and driving revenue growth.
- Expert in building strong relationships with clients and providing exceptional customer service.
Assistant Manager
Johnston and Murphy
Bethesda, Maryland
01.2019 - 01.2020
- Managed team of 8+ employees, delegated tasks, and ensured operational efficiency.
- Implemented new customer service initiatives, resulting in increased client satisfaction and retention.
- Oversaw inventory control and ordering processes, reducing waste and saving costs.
- Assisted in creating staff training programs, improving overall team performance and productivity.
- Prepared Bi-weekly schedule accordingly.
- Prepared weekly payroll.
- Demonstrated exceptional customer service skills by consistently meeting customer needs.
- Utilized strong product knowledge to make informed recommendations to customers.
- Managed and organized inventory to ensure optimal product availability.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
Sales Associate/brand ambassador
Nordstrom INC
Mclean, VA
01.2015 - 01.2019
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
Some College (No Degree) - Business Administration/Information Technology Management
Capella University
Minneapolis, MNSkills
- Sales strategy
- Team collaboration
- Conflict resolution
- Customer relationship management
- Negotiation
- Communication
- Problem-solving
- Customer service
- Time management
Certification
AGILE METHODOLOGY(SCRUM)
Timeline
Dialysis patient care technician
Fresenius
07.2022 - Current
Sales executive
Marriott International
01.2020 - 01.2022
Assistant Manager
Johnston and Murphy
01.2019 - 01.2020
Sales Associate/brand ambassador
Nordstrom INC
01.2015 - 01.2019
Some College (No Degree) - Business Administration/Information Technology Management
Capella University