EFE N EVWARAYE
Columbus,OH
Summary
As an eager and adaptable marketing and communications professional, with a strong background in client success and project management, I am seeking new opportunities in the healthcare industry. I can confidently demonstrate that I am a connector and a communicator, skilled in building consensus across multidisciplinary teams and external stakeholders to drive successful outcomes. Coupling my recent CAPM certification and rich experience in managing marketing programs and campaigns, I am excited to apply my expertise to a new and challenging environment as a Content Strategist at CareSource.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Success Manager
TECHNOLOGYADVICE
02.2020 - 02.2024
- Manage full-cycle marketing campaign development, launch, and optimization for over 100 clients both enterprise and SMB.
- Project-manage an active portfolio of 80-100 concurrently running marketing
campaigns, including 30 large integrated campaigns lasting 6-12 months
with budgets ranging from $10,000-$350,000. - Ensure project delivery is aligned with the strategic objectives and high
standards of blue-chip companies such as Dell, Google, IBM, and Meta –
earning an impressive NPS of 65 (well above the baseline). - Provide ongoing status reports and quarterly forecasts internally and
externally, a crucial element in achieving up to 53% growth in a single
quarter.
Customer Success Manager
QUINSTREET
05.2018 - 02.2020
- Drove a broad array of marketing campaigns for world-leading enterprises, mid-market companies, and startups, in partnership with QuinStreet sales team.
- Oversaw the creation and deployment of 50+ marketing programs every
week, ranging from 10-minute webinars to display ads, sponsorships, and
lead-gen campaigns running for 1.5 years on a $185,000 budget. - Led new-product launch into US territory, building first-gen policies and
processes later rolled out across the entire sales force.
Account Manager
RYDER TRANSPORTATION
06.2017 - 01.2018
- Managed a $500,000 portfolio of over 25 B2B accounts consisting of logistics companies, parcel delivery services, schools, and other large brands.
- Differentiated Ryder in the trucking industry by creating custom marketing
collateral, infographics, and reference guides for each vertical. - Launched new subscription-based product into the marketplace to create
MRR revenue stream for the first time, bringing in 6 new accounts. - Coordinated the purchase, scheduling, pickup/drop-off, and ancillary services
on short-term contracts of up to 6 months.
Jr. Account Manager & Trainee
RYDER TRANSPORTATION
04.2016 - 06.2017
- Partnered with Sales and Business Development Managers to co-develop account-based sales strategies to boost revenues and follow-up business.
- Took the initiative to analyze customer feedback across a 1-year period to
revamp engagement strategy across 4 locations. - Developed new-hire onboarding process to ramp up trainees more quickly.
Client Service Representative, B2B Accounts
DAYTON-PHOENIX GROUP
02.2014 - 04.2016
- Worked cross-functionally to coordinate the construction and shipping of locomotive furniture and parts, including fans, awnings, mirrors, and windows.
- Coordinated shipping and logistics with leading national/regional railroads,
including Norfolk Southern, Canada North, Union Pacific, BNSF, and Progress
Rail. - Managed multiple large orders for each customer to ensure adherence to 2-
to 7-day fulfillment schedule, including ocean/land logistics.
Account Manager, Retail Accounts
COCA-COLA REFRESHMENTS USA
09.2012 - 01.2013
- Managed 20-25 SMB accounts consisting of privately owned and regional chain convenient stores, gas stations, and grocery stores in the East Dayton area.
- Deployed POS marketing and merchandising programs into local stores,
delivering a 15% boost in YoY revenues for the territory. - Coordinated heavily with store managers, drivers, and warehouse teams.
Education
MBA -
XAVIER UNIVERSITY
Cincinnati, OH05.2012
Bachelor of Science - Marketing
UNIVERSITY OF DAYTON
Dayton, OH05.2008
Skills
- Project Management
- Program Management
- Campaign Management
- Service Delivery
- Stakeholder Engagement
- Client Management
- Agency Relations
- Communication
- Reporting & Forecasting
- Meeting Facilitation
- Salesforce
- Data Analytics
Key Clients
- Amazon/AWS
- Microsoft
- ConnectWise
- Red Hat
- NetApp
- Pluralsight
- Nutanix
- SAS
- VMware
- CrowdStrike
- SAP
Certification
CAPM - Certified Associate Project Manager
Timeline
Client Success Manager
TECHNOLOGYADVICE
02.2020 - 02.2024
Customer Success Manager
QUINSTREET
05.2018 - 02.2020
Account Manager
RYDER TRANSPORTATION
06.2017 - 01.2018
Jr. Account Manager & Trainee
RYDER TRANSPORTATION
04.2016 - 06.2017
Client Service Representative, B2B Accounts
DAYTON-PHOENIX GROUP
02.2014 - 04.2016
Account Manager, Retail Accounts
COCA-COLA REFRESHMENTS USA
09.2012 - 01.2013
MBA -
XAVIER UNIVERSITY
Bachelor of Science - Marketing
UNIVERSITY OF DAYTON
CAPM - Certified Associate Project Manager
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