Summary
Overview
Work History
Education
Skills
Additional Information
Leadershipqualities
Timeline
Generic

Effie Cardwell

Glenside,PA

Summary

Seeking a Position utilizing my exceptional people skills in a growth oriented company who would value my Customer Service, Accounting, Management and Leadership Qualities in the Accounting and Business Management Industry.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

31
31
years of professional experience

Work History

Office Manager and A/P & A/R

Exterior Home Renovation Co.
03.2024 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

General Manager

The Cardwell Group/ Mati Agency LLC
05.2022 - 03.2024
  • General manager of over 45 Insurance Agents
  • Handled all recruiting and hiring of Life Insurance agents which included reviewing resumes, interviewing, and training
  • Ordered and maintained all office supplies
  • Processed daily mail, AR and AP for both companies

Accounts Payable Manager and Material Billing Representative

Glasgow Inc.
11.2005 - 05.2022
  • Ordered and maintained all office supplies for all locations including plants and quarries
  • Received, reviewed, and processed daily mail
  • Responsible for reviewing, coding, and posting all AP invoices
  • Processed weekly check run for AP
  • Mailed and organized weekly material bills to all of our vendors
  • Processed all trucking information for the company including internal and external trucking tickets
  • Managed accurate and timely processing of over Number invoices per month.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Improved vendor relationships through timely payments and clear communication of company policies.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Streamlined invoice processing for improved efficiency and reduced processing time.
  • Supported audit processes with well-organized documentation of accounts payable transactions, minimizing errors or discrepancies found during audits.
  • Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
  • Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
  • Established and checked coding procedures, monitored reports and updated internal files.

Customer Service Representative

The Hartford Insurance Co.
07.2003 - 04.2005
  • Worked as a customer service representative, receiving inbound calls explaining the Long Term Care Insurance plan to AARP members
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Accounts Payable/Receivable and Customer Service

Gypsy Rose Company
01.2001 - 01.2003
  • Answering all inbound calls, placing orders, and processing billing information
  • Enhanced financial transparency for stakeholders through diligent preparation of clear, concise, and accurate accounts payable/receivable reports.
  • Created financial dashboards to provide insights into key performance indicators.
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Utilized financial software to prepare consolidated financial statements.

Manager

Athena Restaurant
01.1994 - 01.2002
  • Handled all aspects of our family run restaurant
  • Bookkeeping, payroll, and ordered all supplies for the restaurant
  • Managed and handled the staff; scheduling, hiring, firing, and training
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Abington Senior High School
Abington, PA

University of Pittsburgh
Montgomery County Community College, Blue Bell

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling coordination
  • Staff management
  • Employee supervision
  • Conflict management

Additional Information

Health and Life Insurance License in PA, Notary in PA

Leadershipqualities

  • Comfortable with direct customer contact or conducting telemarketing.
  • Successfully negotiated customer contact by answering objections with satisfactory answers.
  • Exceptional people skills and enjoy working with people.
  • Strong leadership skills that include being direct, strong communicator, motivational, highly organized, fair manager, and always excited to learn and do something new.

Timeline

Office Manager and A/P & A/R

Exterior Home Renovation Co.
03.2024 - Current

General Manager

The Cardwell Group/ Mati Agency LLC
05.2022 - 03.2024

Accounts Payable Manager and Material Billing Representative

Glasgow Inc.
11.2005 - 05.2022

Customer Service Representative

The Hartford Insurance Co.
07.2003 - 04.2005

Accounts Payable/Receivable and Customer Service

Gypsy Rose Company
01.2001 - 01.2003

Manager

Athena Restaurant
01.1994 - 01.2002

High School Diploma -

Abington Senior High School

University of Pittsburgh

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Effie Cardwell