Effie Robertson
MOSELEY,VA
Summary
A highly motivated and goal-oriented individual with extensive experience in varied professional occupations. An excellent communicator with proven ability to effectively interact and interface with all levels of management, co-workers, and clients. Skilled at prioritizing, managing simultaneous projects and successfully meeting deadlines. A team player that works well under pressure and adapts to a fast-paced environment. Personal capabilities include self-discipline, motivation, and initiative.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Wellness
Vitality Assisted Living Facility
01.2023 - Current
- Ensures that community follows all federal, state, local laws, and regulations as it pertains to clinical care
- Responsible for collecting, analyzing, and reporting occurrence trends, and if necessary, develop/implement improvement plan
- Partners with Administrator and other team members to analyze and maintain all resident and team member health safety
- Partners with pharmacy consultant to provide optimal pharmaceutical services to residents
- Identifies ongoing needs and services of residents through the assessment/ Service Plan process including documentation for residents with a change in health care status
- Ensures the resident’s service plan is updated as indicated by state regulations
- Maintains communications with resident’s family and/or responsible party regarding changes in care or health concerns.
- Managed 48 staff members to ensure person centered care to resident.
- Coordinated with healthcare providers to ensure seamless integration of wellness services for clients.
- Contributed towards increased retention rates among members through exceptional customer service responsiveness issues or concerns encountered during their experience.
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
House Manager
Transitional Nursing Home
01.2016 - 01.2022
- Facilitate and oversee the day-to-day operations of assigned group home(s)
- Supervise a team of direct care employees, while conducting random checks to ensure service is being delivered according to sound therapeutic practices
- Interview and maintain qualified staff for assigned residential programs(s)
- Monitor staff interaction with individuals to ensure person centered focus, and adherence to human rights policies
- Adhere to policies as it relates to Home and Community Base Services
- Ensured the safety of the individuals’ by monitoring the administration of medications, support with medical appointments, personal hygiene, and maintain a clean-living environment.
- Managed all intake and discharge paperwork and procedures for residents.
- Managed day-to-day operation of the home to comply with regulations and agency standards.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Streamlined communication among 24 staff members for optimal productivity and coordination of tasks.
Co-Owner/Operator
Polished 2 Shine
01.2016 - 01.2019
- Perform floor cleaning and maintenance tasks in commercial settings
- Operate and maintain floor cleaning equipment, such as scrubbers and carpet cleaners
- Follow cleaning schedules and instructions to ensure all areas are cleaned and maintained to the highest standards
- Sweep, mop, vacuum, and scrub floors as needed
- Strip, wax, and polish hard surface floors
- Shampoo carpets and remove stains
- Clean and sanitize restrooms, including toilets, sinks, and fixtures.
Insurance Adjudicator
Genworth Financial
01.2011 - 01.2016
- Reviews and investigates paper and electronic medical and behavioral health claims
- Utilizes policies and procedures to perform adjudication and adjustments of claims
- Ensures the accuracy of payment and documentation for all finalized claims
- Identifies claims which need additional review and possible adjustment; notifies Management as appropriate of incorrect payments resulting from auto-adjudication
- Adjudication of all types of claims including physician, hospital, residential, and ancillary claims
- Monitoring claims aging to ensure timely resolution of all pended claims
- Identifies potential system issues and reports findings to the Claims Operations Manager.
Executive Director
Elizabeth House Assisted Living
01.2007 - 01.2011
- Compliant with Company policy to facilitate customer service initiatives and business objectives
- Compliant with employment laws and company policies to ensure high staff morale and staff retention
- Manage facility budgets and business practices
- Develops and implement a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes which maximizes census and ancillary revenue
- Maintains a working knowledge of and ensure compliance with governmental regulations
- Develops positive relationships with government regulators, residents, families, area healthcare providers, physicians and the community at large
- Communicates policies, provides feedback and assists, observes, coaches and disciplines as needed.
Executive Director
Magnolias of Chesterfield
01.2005 - 01.2007
- Compliant with employment laws and company policies to ensure high staff morale and staff retention
- Setting priorities and job assignments for all departments
- Develops and implement a marketing strategy for the facility that reflects service opportunities
- Maintains a working knowledge of and ensure compliance with governmental regulations
- Develops positive relationships with government regulators, residents, families, area healthcare providers, physicians, and the community at large
- Communicates policies, provides feedback, and assists, observes, coaches and disciplines as needed
- Comply, support, and enforce Company policies involving safety and infection control procedures.
Education
Master of Science in Management -
University of Management And Technology
Arlington, VA12.2021
Bachelor of Science in Business Administration -
Kaplan University
Iowa Falls, IA12.2018
Skills
- Team Leadership
- Interpersonal Communication
- Organizational Skills
- Conflict Resolution
Certification
- Licensed Practical Nurse (LPN)
- Licensed Assisted Living Administrator (ALA)
References
Professional and personal references provided upon request
Timeline
Director of Wellness
Vitality Assisted Living Facility
01.2023 - Current
House Manager
Transitional Nursing Home
01.2016 - 01.2022
Co-Owner/Operator
Polished 2 Shine
01.2016 - 01.2019
Insurance Adjudicator
Genworth Financial
01.2011 - 01.2016
Executive Director
Elizabeth House Assisted Living
01.2007 - 01.2011
Executive Director
Magnolias of Chesterfield
01.2005 - 01.2007
Master of Science in Management -
University of Management And Technology
Bachelor of Science in Business Administration -
Kaplan University
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