Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Efford Major

Midway,FL

Summary

Reliable Operations Manager with over 12 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Operations Manager

Waste Pro
Midway, FL
10.2013 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted positive customer experience through day-to-day supervision and management of Solidwaste facility.

Operations Manager

Waste Management
05.2010 - 10.2013
  • O Through subordinates: supervises the safe and efficient transport and disposal of solid waste o Coordinates solid waste processing operations with planning and engineering staff to ensure the success of new programs and facilities o Manages the development, revision, and implementation of policies and procedures for solid waste field operations o Selects and trains operations staff; assists supervisory staff in resolving the most difficult operational or supervisory problems o Represents the division to the public in matters related to solid waste field operations and to private waste haulers regarding safety and operational issues
  • Route Manager
  • Coordinate and direct many support services that allow the organization to operate efficiently
  • Manage the work flow and productivity of the drivers
  • Interview and assess prospective employees
  • Monitor daily route assignments to ensure customers are serviced per company's standards
  • Coordinate and direct quality improvement projects

Commander Advisor

United States Air Force Reserve
11.2004 - 12.2010
  • Medical Logistics
  • Responsible for operating and maintaining daily operations of the military medical facility
  • Track expenditures against monthly budget
  • Responsible for orienting and training new personnel
  • Teach courses on the Military Qualities of Life

Route Manager

Waste Managment
Tallahassee, FL
08.2004 - 05.2010
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Leveraged systems, equipment and process redesign to drive continuous improvement.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.

Dispatcher

09.2004 - 10.2007
  • Manage and organize driver schedules to provide the best daily productivity
  • Organize and schedule incoming service orders
  • Work closely with Route Managers to resolve potential delivery and pick-up problems before they become issues
  • Dispatch calls to drivers as they are received
  • Manage pick-up and container delivery
  • Records management
  • Driver
  • Responsible for the collection and handling of residential waste
  • Completed logs and daily reports

Driver

Waste Managment
Tallahassee, FL
06.2003 - 07.2004
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Infantryman (11B)

Unites States Army Sergeant
Fort Benning, GA
03.1996 - 12.2003
  • Managed and maintained over 10 million dollars of military weapons
  • Unit Alcohol and Drug Coordinator
  • Operation Iraqi Freedom in Bagdad Iraq
  • Kosovo Campaign
  • Olympic Games in Atlanta, Ga
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Led fire team during infantry dismounted battle drills and situational training exercises

Education

Baccalaureate - Ohio Business Management

Tiffin University

High School Diploma - undefined

Kingstree High School

Skills

  • Human Resources Oversight
  • Financial Management
  • Oracle PeopleSoft
  • Microsoft Internet Explorer
  • Microsoft Excel
  • Planning and Implementation

Certification

Certified Alcohol and Drug Coordinator Certified Hazardous Material Driver Knowledge of administrative and clerical procedures

Timeline

Operations Manager

Waste Pro
10.2013 - Current

Operations Manager

Waste Management
05.2010 - 10.2013

Commander Advisor

United States Air Force Reserve
11.2004 - 12.2010

Dispatcher

09.2004 - 10.2007

Route Manager

Waste Managment
08.2004 - 05.2010

Driver

Waste Managment
06.2003 - 07.2004

Infantryman (11B)

Unites States Army Sergeant
03.1996 - 12.2003

Baccalaureate - Ohio Business Management

Tiffin University

High School Diploma - undefined

Kingstree High School

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Efford Major