Emmanuel Gonzalez
Lutz,FL
Summary
Hardworking student seeking a position in the electrical field. Committed to delivering high-quality work that exceeds expectations. Reliable and customer-focused, with strong teamwork skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew
Bay Area Decorative Concrete and Curbing
Lutz, FL
05.2021 - 05.2023
- Contributed to the success of a compact crew
- Delivered high levels of customer satisfaction consistently.
- Skilled in the mixing and pouring of decorative concrete.
- Successfully executed laborious responsibilities including shoveling, lifting, and maneuvering substantial amounts of concrete throughout various residential sites.
- Conducted walkthroughs with homeowners before and after project completion, obtaining necessary sign offs
- Succeeded in efficiently running both the Lil Bubba Mixer and Lil Bubba Curb machines.
- Experienced in various rock and landscape projects.
- Demonstrated ability to consistently perform physically demanding tasks in extreme weather conditions with a positive attitude.
- Experienced in successfully handling lengthy work hours and efficiently adapting to work site disruptions.
- Maintained a safe work environment by consistently following safety procedures.
- Maintained a neat and organized work area by correctly disposing of debris upon completion.
- Conducted quality inspections on finished products to ensure customer satisfaction.
- Mixed cement and sand according to precise measurements, resulting in the creation of high-quality concrete.
- Maintained and repaired construction equipment to optimize performance during projects.
- Ensured equipment used in construction process remained in optimal working condition.
- Kept tools and equipment in excellent condition by conducting thorough inspections and performing necessary maintenance.
- Efficiently managed the handling of tools, materials, and machines for trucks and trailers.
Dunkin Donuts Manager
Dunkin' | SSRM/QFRM
Lutz, FL
05.2021 - 12.2021
- Commenced employment as part of the crew and eventually promoted to manager.
- Skilled at handling register transactions with accuracy and speed
- Executed effective floor management strategies to ensure smooth workflow
- Successfully achieved drive thru times of less than 150
- Monitored sales performance
- Demonstrated consistent attention to detail in handling and recording bank deposits.
- Maintained strict adherence to cash handling procedures and consistently achieved error-free results
- Developed foundational skills in managing inventory truck orders
- Ensured efficient and accurate fulfillment of donut/ice cream truck orders
- Developed and implemented effective strategies for resolving customer complaints.
- Contributed to the success of the team through my expertise in handling opening shifts
- Utilized POS Simphony and Radiant software to enhance efficiency and accuracy of transaction processing at work.
- Collaborated with franchise stores to optimize inventory management
- Managed full recruitment process, including interviewing and training new staff.
- Maintained strict adherence to regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier/Sales Associate
Happy Tunes Music
Lutz, FL
06.2016 - 01.2021
- Ensured accurate recordkeeping of inventory
- Demonstrated proficiency in handling cash transactions with accuracy
- Maximized profits through effective management of instrument sales and band rentals
- Ensured proper functionality and cleanliness of the shop
- Maintained high standards of professionalism and courtesy while assisting customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Valet
717 Parking Enterprises
Tampa, FL
11.2019 - 07.2020
- Operated in parking garage, efficiently managing vehicle parking and retrieval
- Maximized customer experience by providing outstanding service leading to increased levels of customer satisfaction
- Demonstrated ability to collaborate effectively in a team environment
- Handled high value cars/items with responsibility and trust
- Successfully handled and organized various key responsibilities concurrently.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests upon arrival and provided exceptional customer service.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Followed company policies related to guest satisfaction standards and procedures.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Assisted customers with their luggage to and from their vehicles.
- Greeted customers and opened doors for them upon arrival.
- Managed the flow of traffic around the property by directing cars to available spaces.
Education
High school or equivalent -
Tampa Catholic High School
Tampa, FL05.2019
Electrical and PLC - Electrical With PLC
Florida Technical College
Tampa Skills
- Customer Service
- Guest Service
- Valet
- Bilingual
- Communication Skills
- Sales Experience
- Delivery Driver Experience
- Driving
- Spanish
- Cashiering
- POS
- Cash Handling
- Retail Sales
- Interviewing
- Organizational Skills
- Food Preparation
- Food Production
- Store Management Experience
- Upselling
- Leadership
- Phone etiquette
- Office experience
- Inventory Restocking
- Menu Memorization
- Customer Engagement
- Food Running
- Taking Orders
- Beverage Preparation
- Safe Food Handling
- Drive-Thru Operations
- Health Code Compliance
- Complex Problem-Solving
- Team Contributions
- Safety
- Problem-Solving
- Safety awareness
- Store Opening and Closing
- Integrity and Honesty
- Telephone Etiquette
- Cleaning
- Positive Company Representation
- Inventory Counts
- Product Promotion
- Valid Driver's License
- Machine Operations
- Crew Leadership
- Teamwork and Collaboration
- Time Management
- Initiative and Self-Motivation
- Equipment Maintenance
- Safe Vehicle Operation
- Workplace Efficiency
- Creativity and Innovation
- Quality Control Checks
Certification
Driver's License
Assessments
- Customer focus & orientation, Proficient, 05/01/23, Responding to customer situations with sensitivity
- Sales skills, Proficient, 05/01/24, Influencing and negotiating with customers
- Delivery driver, Proficient, 07/01/22, Interpreting instructions or signs and solving problems
- Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
- Retail customer service, Proficient, 05/01/24, Responding to customer situations in a retail setting
- Sales skills, Proficient, 02/01/23, Influencing and negotiating with customers
- Inside sales, Proficient, 02/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Sales skills, Proficient, 01/01/22, Influencing and negotiating with customers
- Retail customer service, Proficient, 07/01/22, Responding to customer situations in a retail setting
- Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
Personal Information
Willing To Relocate: Anywhere
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Crew
Bay Area Decorative Concrete and Curbing
05.2021 - 05.2023
Dunkin Donuts Manager
Dunkin' | SSRM/QFRM
05.2021 - 12.2021
Valet
717 Parking Enterprises
11.2019 - 07.2020
Cashier/Sales Associate
Happy Tunes Music
06.2016 - 01.2021
High school or equivalent -
Tampa Catholic High School
Electrical and PLC - Electrical With PLC
Florida Technical College
Driver's License
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