Eugene Fitzgerald
Hospitality - Restaurant Management
Richmond,VA
Summary
Versatile Manager with years of experience overseeing daily restaurant, retail, hospitality, and building operations. Genuine passion and drive for people and service. Decisive planner and l problem solver with skill in managing teams to meet objectives. Personable and collaborative demeanor demonstrated through polished communication and support of teams to build and drive business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Salisbury Country Club
Midlothian , VA
2022.04 - Current
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Oversaw staffing and operations for three unique dining experiences to include: Full service dining room, full service lounge, and casual tap/draft room.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring and training programs for around 48 employees.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set up wine tastings to bring in business and promote special offerings.
Assistant General Manager
EAT Restaurant Partners
Richmond , VA
2021.07 - 2022.04
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team of 12-12 per shift totaling of 35 on staff to achieve challenging business goals with modifying operations and policies.
- Handled all interviewing, onboarding, benefits review, training, coaching, and restaurant office administration.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Operations Manager (Facilities/Food Hall)
Retro Hospitality
Charlottesville , VA
2020.10 - 2021.08
- Trained, coached and mentored staff (15 direct reports, 15 merchants, property management, and ownership) to support smooth adoption of new culinary food hall, event space, and full service restaurant programs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and ensured increased growth.
- Matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to build established relationships to effectively manage and budget.
- Stayed up-to-date on Virginia building and food laws to support Food Hall vendors and ownership.
Director of Food and Beverage
Hilton Garden Inn Charlottesville – Heritage Hospitality
Charlottesville , VA
2018.10 - 2020.06
- Created and deployed successful strategies that resulted in 35% cut to kitchen operations by focusing and modifying restaurant performance, streamlining food prep processes and reduction of waste.
- Enhanced business productivity by training 25 team members in front of house, back of house, room service, and catering/events on best practices and protocols.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Developed and implemented comprehensive strategies and sales plans that complemented overall hotel operating plan for department through menu building and cost analysis, group packages, and restaurant promotions.
Sales, Culinary Expert/Instructor, Floor Manager
Williams-Sonoma Inc
Charlottesville , VA
2016.10 - 2018.10
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Led team of 4-7 daily to accomplish sales goals through coaching, supporting, and education.
Piano Player
Park Street Christian Church
Charlottesville , VA
2017.07 - 2018.08
- Coordinated church music groups with weekly rehearsal and weekly performances
- Transposed pieces from one key to another to accommodate client and musician preferences.
- Played piano for 3 small ensemble person groups
- Selected and arranged music for each holiday performances and special events
Front Desk /Reservations
Courtyard Marriott UVA – Crestline Hotels
Charlottesville , VA
2015.09 - 2016.10
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Handled 15-20 calls per day on average to address customer inquiries and concerns
Special Events, and Team Lead
Chick-fil-A
Waynesboro , VA
2013.11 - 2015.09
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Resolved issues with service providers and inventory vendors to produce smooth events.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Trained team members on cash register operation and cash handling.
- Organized and implemented special events with as many as 75-100 guests
Education
Bachelor of Arts - Music Education
Bluefield College (3 Years Completed)
Bluefield, VA05.2013
High School Diploma -
Waynesboro High School
Waynesboro, VA06.2010
Skills
- Team Management and Leadership Expertise
- Building Operations
- Inventory Control through Budgeting and forecasting
- Personnel recruitment/HR
- Workforce improvements
- Hospitality, Retail, Restaurant, and Event Management
- Communication
- Customer Experience
- Ability To Prioritize
- Interpersonal Skills
- Staff Meetings
- Event Sales
- Event Support
- Programming
- Cost controls
- Recruitment
- Scheduling
- Safe food handling
- Strategic planning
- Dependable and Responsible
- Training and Development
- Excellent Communication
Certification
ServSafe Food Service Manager -2024
TIPS VA ABC Training
CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Food and Beverage Manager
Salisbury Country Club
2022.04 - Current
Assistant General Manager
EAT Restaurant Partners
2021.07 - 2022.04
Operations Manager (Facilities/Food Hall)
Retro Hospitality
2020.10 - 2021.08
Director of Food and Beverage
Hilton Garden Inn Charlottesville – Heritage Hospitality
2018.10 - 2020.06
Piano Player
Park Street Christian Church
2017.07 - 2018.08
Sales, Culinary Expert/Instructor, Floor Manager
Williams-Sonoma Inc
2016.10 - 2018.10
Front Desk /Reservations
Courtyard Marriott UVA – Crestline Hotels
2015.09 - 2016.10
Special Events, and Team Lead
Chick-fil-A
2013.11 - 2015.09
Bachelor of Arts - Music Education
Bluefield College (3 Years Completed)
High School Diploma -
Waynesboro High School
ServSafe Food Service Manager -2024
TIPS VA ABC Training
CPR Certified
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