Eugene M. Fitzgerald
Richmond,VA
Summary
Brand Performance | People & Culture | Organizational Management
Proven hospitality and operations leader with multi-property experience in hotel management, food & beverage, and organizational performance. Skilled in driving franchise success through operational excellence, people development, and guest experience optimization. Adept at building strong owner and stakeholder relationships, analyzing business performance, and implementing strategies that maximize revenue, service quality, and compliance. Recognized for hands-on leadership, communication, and the ability to inspire teams to achieve ambitious goals while fostering long-term growth across diverse markets.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Director of Operations / Consultant (1099)
Self Employed
10.2024 - Current
Moxy, Washington DC (Marriott.) 205 well appointed guest rooms in the heart of Washington DC Downtown. Serving as restaurant general manager for the cities top rooftop, Lucha Rosa. Day to day operations, scheduling, ordering, event execution, menu optimization, training, and standardizing processes. Partnered with Peakstar Hospitality - Remington Hospitality - Magna Hospitality. October 2025 -Present Projected finish mid- November 2025)
Crowne Plaza, College Park Maryland. (IHG). 300 guest rooms, 11,000 sqft of meeting space. Full service restaurant, lounge, and bar. Served as Interim Director of food and Beverage. Partnered with Peakstar Hospitality - Remington Hospitality. September 2025 - October 2025
Sky Rock a Tribute hotel, Sedona Arizona. (Marriott) 105 rooms. 3 outlets. Director of Food and Beverage. Partnered with Remington Hospitality - Independent. May 2025 - August 2025
Hilton Fort Lauderdale Resort, Fort Lauderdale Florida. (Hilton). 595 rooms 4 outlets. Food and Beverage Manager. April 2025 - May 2025. Partnered with Peakstar Consulting.
Omaha Marriott, Omaha Nebraska. (Marriott) -320 rooms. 3 outlets. Interim Director of Operations/Food and Beverage. October 2024 - April 2025. Partnered with Carver Hotel Group.
In these roles I executed up to and including:
- Lead hiring, onboarding and training of new hires against hotel needs, brand standards, and state/local ordinances.
- Develop and implement strategies to streamline operations and maintain and improve overall guest metrics and employee retention.
- Conducted regular performance reviews of hotel departments identifying areas for improvement and develop action plans with leaders for long term hotel growth.
- Direct initiatives to improve work environment and company culture partnering with Human Resources to ensure hotel policies and standards are held.
- Ensure metrics for each department to include profit and lost, inventory systems, budget, and financial checks and balances are in place and followed.
General Manager Courtyard Marriott - 156 Rooms
Shamin Hotels
06.2024 - 09.2024
Operations Manager Richmond Marriott - 413 Rooms
White Lodging
09.2022 - 06.2024
Cross Department Operations Manager - September 2022 - June 2023
Front Office Manager June 2023 - June 2024
Assistant Food and Beverage Manager - 5 Outlets
Salisbury Country Club
04.2022 - 10.2022
Assistant General Manager - 2 Restaurants
EAT Restaurant Partners
07.2021 - 04.2022
Operations Manager (Facility/Food Hall)-17 Outlets
Retro Hospitality
09.2020 - 07.2021
Food & Beverage Director - 3 Outlets -129 Rooms
Hilton Garden Inn
09.2018 - 04.2020
Key Holder-Floor Manager/Cooking Instructor
Williams-Sonoma Inc
10.2016 - 09.2018
Front Office Supervisor - 139 Rooms
Courtyard By Marriott University Of VA
09.2015 - 10.2016
Night Auditor - 75 Rooms
Holiday Inn Express
02.2014 - 10.2014
Front Desk/Operations Agent
Best Western Plus
10.2014 - 09.2015
Team Lead - Special Events Coordinator
Chick-fil-A
11.2013 - 09.2015
Education
High School Diploma -
Waynesboro High School
Waynesboro, VASkills
- Team Leadership and Staff Development
- P&L Oversight, Budgeting & Financial Forecasting
- Talent Acquisition & HR Administration
- Operational Strategy & Business Process Optimization
- Hospitality, Food & Beverage, and Event Operations
- Employee Engagement, Training & Retention
- Cross-Functional Leadership & Departmental Collaboration
- Compliance & Risk Management
- Change Management & Organizational Development
Certification
ServSafe Food Service Manager -2026
TIPS VA ABC Training
CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations / Consultant (1099)
Self Employed
10.2024 - Current
General Manager Courtyard Marriott - 156 Rooms
Shamin Hotels
06.2024 - 09.2024
Operations Manager Richmond Marriott - 413 Rooms
White Lodging
09.2022 - 06.2024
Assistant Food and Beverage Manager - 5 Outlets
Salisbury Country Club
04.2022 - 10.2022
Assistant General Manager - 2 Restaurants
EAT Restaurant Partners
07.2021 - 04.2022
Operations Manager (Facility/Food Hall)-17 Outlets
Retro Hospitality
09.2020 - 07.2021
Food & Beverage Director - 3 Outlets -129 Rooms
Hilton Garden Inn
09.2018 - 04.2020
Key Holder-Floor Manager/Cooking Instructor
Williams-Sonoma Inc
10.2016 - 09.2018
Front Office Supervisor - 139 Rooms
Courtyard By Marriott University Of VA
09.2015 - 10.2016
Front Desk/Operations Agent
Best Western Plus
10.2014 - 09.2015
Night Auditor - 75 Rooms
Holiday Inn Express
02.2014 - 10.2014
Team Lead - Special Events Coordinator
Chick-fil-A
11.2013 - 09.2015
High School Diploma -
Waynesboro High School