Emily Peck
Indianapolis,IN
Summary
Dedicated hospitality professional with 5 years of experience delivering exceptional guest service in hotels. Reputation of success in ensuring guest satisfaction by anticipating needs and providing personalized service. Skilled in customer service, communication, problem-solving, adaptability, and more. Strong team player with a collaborative mindset, contributing to seamless operations and guest experiences. Seeking to employ these skills in an administrative role.
Overview
5
5
years of professional experience
Work History
Group Housing Coordinator
JW Marriott
03.2022 - Current
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Ensure seamless booking processes and efficient handling of room blocks and reservations.
- Trained new Group Housing Coordinators in best practices, improving team performance and consistency across all coordinators.
- Liaised with other departments within the hotel to coordinate logistics for group arrivals and departures, ensuring smooth transitions between event spaces and guestrooms.
- Prepared detailed post-event reports highlighting successes and areas for improvement, providing valuable insights for future group housing efforts.
- Conducted site visits for prospective clients, showcasing the property''s amenities while addressing any concerns or questions.
- Analyzed historical data on group bookings trends to forecast future demand accurately, enabling management to make informed decisions about pricing strategies and marketing efforts targeting specific segments.
- Monitored inventory levels of rooms available for group bookings, proactively adjusting allocations as needed to maximize revenue opportunities.
- Collaborated with sales teams to secure group bookings, resulting in increased revenues and occupancy rates.
Front Desk Agent
Indianapolis Marriott Downtown
04.2021 - 03.2022
- Manage guest check-ins and check-outs, including the processing of payments and room assignments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handle guest complaints and resolve issues in a timely, efficient, and courteous manner to ensure guest satisfaction.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provide concierge services such as booking transportation, making dining recommendations, and arranging tours or special requests.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Perform daily administrative duties, including preparing and reconciling reports, cash handling, and filing
Banquet Cook
Indianapolis Marriott Downtown
01.2020 - 05.2020
- Prepare and cook large quantities of food for banquets, conferences, and events, maintaining quality and consistency.
- Collaborate with the banquet team to plan and execute diverse menus, accommodating dietary restrictions.
- Follow food safety and sanitation guidelines to ensure a clean and safe kitchen environment.
- Ensure timely preparation and delivery of dishes according to event schedules.
- Assist in inventory management, monitoring stock levels, and minimizing food waste.
- Assist with event setup and breakdown, ensuring food service runs smoothly.
- Train and guide junior kitchen staff on cooking techniques and safety procedures.
Education
No Degree - Hospitality And Tourism Management
Indiana University, Bloomington
Bloomington, INSkills
- Client relationship management
- Booking systems management
- Adaptability
- Data analysis
- Microsoft Applications (Excel, Word) proficiency
- Communication skills
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Strong organization
- Reliability
Timeline
Group Housing Coordinator
JW Marriott
03.2022 - Current
Front Desk Agent
Indianapolis Marriott Downtown
04.2021 - 03.2022
Banquet Cook
Indianapolis Marriott Downtown
01.2020 - 05.2020
No Degree - Hospitality And Tourism Management
Indiana University, Bloomington
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