Erica Kirksey
Los Angeles,CA
Summary
Highly-motivated, and ambitious career-focused professional anxious to obtain a position that will expand current skills and has room for growth while achieving company goals and taking on new challenges.
Overview
7
7
years of professional experience
Work History
Ramp Agent Supervisor
McGee Air Services
Los Angeles, CA
03.2021 - 03.2022
- Assisted in maintaining cleanliness at airport facilities by delegating tasks among team members.
- Organized work schedules for ramp agents according to airline needs.
- Performed pre-flight inspections on equipment used by ramp agents prior to use each shift.
- Ensured compliance with FAA regulations and company policies.
- Adhered strictly to all security rules and regulations while working in secure areas.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Used digital database to keep records of units and stock moved.
Dispatch Coordinator
G2 Secured Staff
Los Angeles, CA
06.2019 - 10.2021
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Investigated customer inquiries regarding delivery status or delays.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
Call Center Operator
RhinoTek Computer Products
El Segundo, CA
03.2017 - 03.2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Health Certification - Dental Assisting
Charter College - Lancaster
Lancaster, CA11.2016
Skills
- Team building and Leadership
- Goal-Oriented
- Dispatch Coordination
- Customer Relations
- Critical Thinker
- Customer Service and support
- Call Control
- Verbal and Written Communication
- Interpersonal Skills
- Problem-Solving Skills
Timeline
Ramp Agent Supervisor
McGee Air Services
03.2021 - 03.2022
Dispatch Coordinator
G2 Secured Staff
06.2019 - 10.2021
Call Center Operator
RhinoTek Computer Products
03.2017 - 03.2019
Health Certification - Dental Assisting
Charter College - Lancaster
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