Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Efosa Adun

Information Technology Specialist
Norcross,GA

Summary

An experienced IT professional with over fourteen years in technical support and troubleshooting roles in user environments, with combined knowledge of varieties of desktop and networking tools and solutions for businesses and organizations. Hardware expertise with impressive background in builds, upgrades and troubleshooting. Highly effective IT analyst with proven effective supporting role in hardware, software and connectivity issues both remotely and on-site. Effective communicator with great interpersonal skills who can blend naturally with both technical and non-technical team-members alike.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Voluntary Worker

THEMPAW
Lawrenceville, GA
03.2020 - 03.2022
  • Assisted with event coordination and on-site support.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Assisted with special events and programs.
  • Met with other volunteers and program leaders to discuss new services.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging and fun events by helping with organization and planning.
  • Engaged in community outreach to support program mission.
  • Helped organize and manage events and projects.

Volunteer Work

Winners Chapel International
Charlotte, NC
03.2018 - 05.2019
  • Exhibited excellent communications and members service relations skills.
  • Obtained and processed charitable donations to serve needs the needs of members and mission.
  • Went door to door checking on community residents, offering counseling and handling individual needs.
  • Offered friendly and efficient ministry service to members, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support mission.
  • Obtained and supplied information to mission headquarters to provide best possible guidance to members.
  • Visited individuals in homes and attended group meetings to provide information on Church mission.
  • Maintained clean facilities to better serve program needs.
  • Mentored at-risk youth to improve personal wellbeing and academic performance.
  • Developed strong interpersonal communication skills to promote relationship building with internal and external members.

Chief Technology Officer

Zip1st Limited
Lagos, Nigeria
02.2009 - 11.2016
  • Managed company-level architecture, platform and data configuration processes and implementation protocols.
  • Designed, implemented, configured, and integrated customer networks utilizing LAN/WLAN technology.
  • Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
  • Created Zip1st Limited IT strategy and set all infrastructure policies.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Maintained high-level knowledge of current and emerging technology development and applications.
  • Maintained thorough understanding of all key and current technologies, platforms, and trends.
  • Facilitated ongoing team development and growth through training and professional skills enhancement.
  • Developed and implemented long-term strategic technological blueprint.

IT Specialist

BCL Technologies
Benin, Nigeria
05.2004 - 12.2008
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions in over one thousand customer environment.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by 300% while educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Certificate - E-Technology Computing

NIIT
Benin-City Nigeria

PGD - Business Management

University of Benin
Benin-City, Nigeria

HND - Accounting

Auchi Polytechnic
Auchi, Nigeria

Skills

    IT Management and delivery

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Software

CMS

SQL Server

Windows, iOS, Linux

Interests

New Technologies

Soccer

Faith

Reading

Travelling

Timeline

Voluntary Worker

THEMPAW
03.2020 - 03.2022

Volunteer Work

Winners Chapel International
03.2018 - 05.2019

Chief Technology Officer

Zip1st Limited
02.2009 - 11.2016

IT Specialist

BCL Technologies
05.2004 - 12.2008

Certificate - E-Technology Computing

NIIT

PGD - Business Management

University of Benin

HND - Accounting

Auchi Polytechnic

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Efosa AdunInformation Technology Specialist