Summary
Overview
Work History
Education
Skills
Timeline
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EFRAIN SOLIVAN

Software QA Engineer
Denver,Colorado

Summary

Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.

Proven skills in completing black and grey box testing. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.

Overview

23
23
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Software QA Engineer

Lingocard
Denver, CO
05.2022 - Current
  • Developed and executed QA test cases, scripts and procedures for software maintenance.
  • Resolved technical issues and forecasted troubleshooting complications during software trials.
  • Fixed identified issues to improve workflows.
  • Designed, executed and maintained test scripts for in-project deployment.
  • Tested software to assess optimal in-project deployment.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.

Cryptocurrency Trader

Self-employed
Denver, CO
10.2021 - 04.2022
  • Created and implemented strategic trading approaches.
  • Compiled and analyzed data to determine approaches to improve performance.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Read financial publications to remain informed about trends affecting market conditions.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Operations Manager II

Amazon
Denver, CO
09.2020 - 09.2021
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reviewed operations reports to understand numbers and trends.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Identified procedure or process changes required to improve performance and productivity.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Store Manager of Operations

Burlington
Denver, CO
01.2018 - 09.2020
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Store Manager

Home Goods
Denver, CO
01.2015 - 01.2018
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Target Corporation
Fort Lauderdale, FL
05.1998 - 03.2014
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Education

Bachelor of Arts - Business Administration

Belford University
Humble, TX
08.2002 - 06.2006

Software QA Testing

Careerist
Sunnyvale, CA
03.2022 - 05.2022

High School Diploma -

Berlin International School
Berlin, Germany
08.1994 - 06.1996

Skills

Agile Software Development

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Timeline

Software QA Engineer

Lingocard
05.2022 - Current

Software QA Testing

Careerist
03.2022 - 05.2022

Cryptocurrency Trader

Self-employed
10.2021 - 04.2022

Operations Manager II

Amazon
09.2020 - 09.2021

Store Manager of Operations

Burlington
01.2018 - 09.2020

Store Manager

Home Goods
01.2015 - 01.2018

Bachelor of Arts - Business Administration

Belford University
08.2002 - 06.2006

Assistant Store Manager

Target Corporation
05.1998 - 03.2014

High School Diploma -

Berlin International School
08.1994 - 06.1996

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EFRAIN SOLIVANSoftware QA Engineer