Efrain Cortez #17904
Kelseyville,CA
Summary
Seasoned Law Enforcement professional well-versed in California Vehicle Code with extensive experience as a Senior Patrol Officer at California Highway Patrol. Proven expertise in crisis management and community relations, successfully enhancing public safety and trust. Skilled in criminal/vehicular investigations and accident scene control, demonstrating adaptability and strong teamwork in high-pressure environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Patrol Officer
California Highway Patrol
08.2006 - Current
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Patrolled the community to identify traffic safety issues and high injury collision areas.
- Involved with community events as PIO to identify key community contacts to promote driver safety.
- Trained other officers as Field Training Officer (FTO).
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid. (Valley/Mendocino-Complex/Sulphur/Clayton Fires).
- Conducted searches of individuals, vehicles and premises.
- Monitored traffic violations, issuing citations as necessary.
- Assisted in special investigations (Major Incident Investigation Team (MIIT).
- Officer in Charge (OIC). (Conduct Briefings/Debriefings).
- Built excellent rapport and working relationship with community to build trust and improve communication between the public and CHP.
- Handled citation and traffic violation paperwork.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Thoroughly analyzed criminal information and processed vehicular manslaughter scenes.
- Identified, pursued and arrested suspects and perpetrators of criminal acts. (DV/Hit and Run/vehicle theft).
- Responded to emergency calls to provide assistance to citizens in need.
Junior Officer
California Highway Patrol
05.2005 - 07.2006
- Successfully completed FTO program.
- Successfully completed probationary period.
- Team player
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Petty Officer Second Class (EN2)
United States Navy, USN
07.1997 - 07.2003
- Mentored and supervised 8 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over thousands of dollars worth of government property and equipment.
- Maintained and monitored Naval ship Auxiliary Equipment. (Refrigeration/Diesel Propulsion/Fuels).
- Handled administrative requirements, maintained records and submitted operational reports to my chain of command.
- Coordinated activities of subordinate personnel to support mission success. (At sea refueling and provision replenishments).
- Monitored and assessed mission progress and provided updates to command.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities. (fuel and provisions).
- Developed and implemented plans to reduce risk to personnel and equipment during deployment operations.
- Led team in developing strategic plans to meet operational objectives.
- Conducted and oversaw briefings and debriefings from my chain of command.
- Extensive Firefighting Training onboard USS Bridge (AOE-10) and USS Fort McHenry (LSD-43).
Night Time Manager
Burger King
06.1996 - 06.1997
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Assessed and adjusted staffing levels to meet operational demands.
- Trained and mentored new and existing staff to achieve best practices.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Managed 7 employees in delivering smooth, productive night shift operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Arts - Liberal Arts
Mendocino Colleg
Ukiah, CA05-2004
Kelseyville High School
Kelseyville, CA06-1997
Skills
- Investigative skills
- Crisis management
- Community policing
- Adaptability and flexibility
- Teamwork and collaboration
- Reliability
- Control accident scenes
- Multitasking Abilities
- Organizational skills
- Criminal investigations
- Community relations
- Accident investigations
Accomplishments
- Mothers Against Drunk Driving Award (MADD Awards) two-time recipient
- 10851 Stolen Vehicle Recovery pin recipient
- Car Seat Installation Technician
- Drug Recognition Expert (2008-2016)
- CHP Explorer Advisor (2008-2018)
- El Protector Program Associado (2012-Current)
- Public Information Officer (2020-2024)
- Evidence Officer (2020-2024)
- Field Training Officer (2012-2016)
Certification
- State Certified Bilingual Officer (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Patrol Officer
California Highway Patrol
08.2006 - Current
Junior Officer
California Highway Patrol
05.2005 - 07.2006
Petty Officer Second Class (EN2)
United States Navy, USN
07.1997 - 07.2003
Night Time Manager
Burger King
06.1996 - 06.1997
Associate of Arts - Liberal Arts
Mendocino Colleg
Kelseyville High School
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