Efrain Feliz
SILVER SPRING,MD
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
BTI Security Co.
Rockville , MD
06.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Security Officer
Master Security Inc
Cockeysville, MD
06.2019 - 02.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Monitored access control systems and key code records for suspicious activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
Console Operator
White Stone Group
Arlington , VA
01.2016 - 01.2020
- Monitored console for alarms and system performance issues.
- Researched, analyzed, and resolved technical problems related to the console.
- Assisted in developing new procedures for operating the console.
- Collaborated with other departments to ensure proper operation of the console.
- Provided training and guidance to new operators on how to use the console.
- Created daily reports detailing any operations performed on the console.
- Maintained a comprehensive log of all activities related to operating the consoles.
- Identified potential areas of improvement in terms of efficiency or safety when using the consoles.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Provided guidance and direction to security personnel and issued visitor passes to guests.
- Performed thorough x-ray screenings and checked passes and credentials of persons looking to enter premises.
- Monitored operations of computer systems and hardware.
- Maintained logs and records of system security activities and procedures.
Education
High School Diploma -
Albert Einstein High School
Kensington, MD06-2007
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- CCTV Monitoring
- CCTV Surveillance
- Investigation Documentation
- Document Management
- Access Control
- Emergency Management
- Emergency Response
- Law Enforcement Background
- Security Systems Knowledge
- Shift Work Experience
- Interior and Exterior Patrol
- Weapons Training
- High Level of Integrity
- Fire Safety Training
- Criminal Records Searches
- Report Writing
- Investigative Abilities
- First Aid and CPR Certified
- Background Checks
Certification
- NCIC Certified
- Console monitor 1 Certified
- Security plus Certified
- CLEARANCE LEVEL : Secret
Languages
Spanish
Professional
References
References available upon request.
Timeline
Security Officer
BTI Security Co.
06.2023 - Current
Security Officer
Master Security Inc
06.2019 - 02.2024
Console Operator
White Stone Group
01.2016 - 01.2020
High School Diploma -
Albert Einstein High School
Some College (No Degree) -
Montgomery College
- NCIC Certified
- Console monitor 1 Certified
- Security plus Certified
- CLEARANCE LEVEL : Secret
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