Efrain Gutierrez
Chula Vista,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Sherwin-Williams Commercial Paint Store
03.2017 - Current
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Sherwin-Williams
04.2012 - 03.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Engineering
San Diego State University
San Diego, CA06.2001
High School Diploma -
Gompers Secondary
San Diego, CA06.1998
Skills
- Performance Evaluation and Monitoring
- Sound Judgment
- Records Organization and Management
- Scheduling
- Inventory Control
- Fluent in Spanish
- Payroll Administration and Timekeeping
- Cultural Awareness
- Employee relations and conflict resolution
- Performance Management
- Health and safety compliance
Timeline
Operations Manager
Sherwin-Williams Commercial Paint Store
03.2017 - Current
Store Manager
Sherwin-Williams
04.2012 - 03.2017
No Degree - Engineering
San Diego State University
High School Diploma -
Gompers Secondary
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