Efrain Jaime Suarez

● Provide excellent customer service by greeting, interacting with, and assisting customers with product
selections, offering styling advice, and promoting loyalty programs.
● Maintain visual merchandising standards, including product placement, displays, and stock
replenishment.
● Ensure products are neatly folded, hung, and well-presented on the sales floor.
● Assist with store organization, backstock, and inventory management.
● Work as part of a collaborative team, supporting associates and supervisors with daily tasks.
● Maintain a clean and organized work environment, including fitting rooms and stock areas.
● Follow all company policies and procedures, including loss prevention and safety standards.

• Administration activities of the technical file department; safeguarding of technical information, organization of engineering and technical information, attention to queries from internal and external engineers, monthly inventories, information input and information output requirements
• Participate in work meetings with people from other countries, serving as a translator to ensure effective communication between the company engineers and representatives of foreign companies
• Translation of technical and engineering manuals, related to the paper and cardboard industry, from English to Spanish in Microsoft Word files.

-Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote loyalty by educating customers about our loyalty programs.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience using all omnichannel offerings.
- Be accountable to personal goals which contribute to overall store goals and results.
- Support sales floor, fitting room, back of house, as required.
-Maintain a neat, clean and organized work center.
-Execute operational processes effectively and efficiently.

• Manage and supervise the bars located within the Dream Field festival
• This involved overseeing daily operations, providing guidance to staff, and meeting the unique demands of each bar in a timely and efficient manner
• As part of the role of Dream Field festival supervisor, I had the opportunity to reside in a hostel with a diverse group of people traveling from different regions of the world and this gave to me extensive experience in dealing with all types of people and cultures.

• Attention to Hispanic clients in the United States and representatives of companies in the United States
• Develop myself as an interpreter between the client and the representative, translating from English to Spanish and vice versa (tripartite call) for companies in the electrical sector and machinery sales
• Compliance with the company internal procedures and regulations
• Achievement of productivity metrics established by the supervisor
• Advising clients electronically and by telephone
• Analysis of solutions to satisfy customer needs
• Offering products or services to customers
• Response to customer queries and concerns
• Application of protocols for the agile resolution of problems and concerns.