Efrain Jaime Suarez
Chicago,IL
Summary
Bilingual professional with extensive work experience in various work areas such as; customer service, supervision, sales and all types of administrative environments. With a high sense of responsibility, ethics and values.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (bilingual)
Celulosa y Corrugados de Sonora SA de CV
04.2022 - 05.2024
- Administration activities of the technical file department; safeguarding of technical information, organization of engineering and technical information, attention to queries from internal and external engineers, monthly inventories, information input and information output requirements
- Participate in work meetings with people from other countries, serving as a translator to ensure effective communication between the company engineers and representatives of foreign companies
- Translation of technical and engineering manuals, related to the paper and cardboard industry, from English to Spanish in Microsoft Word files.
Brand associated
Old Navy
12.2019 - 01.2020
- Effectively complete assigned tasks
- Customer service in general
- Management of computer and technological systems
- Teamwork to meet the company's objectives
- Execution of sales tasks
- Sales strategies
Festival Supervisor (bilingual)
Deworrying
11.2019 - 11.2019
- Manage and supervise the bars located within the Dream Field festival
- This involved overseeing daily operations, providing guidance to staff, and meeting the unique demands of each bar in a timely and efficient manner
- As part of the role of Dream Field festival supervisor, I had the opportunity to reside in a hostel with a diverse group of people traveling from different regions of the world and this gave to me extensive experience in dealing with all types of people and cultures.
Customer Service Agent
RDI
02.2017 - 10.2019
- Attention to Hispanic clients in the United States and representatives of companies in the United States
- Develop myself as an interpreter between the client and the representative, translating from English to Spanish and vice versa (tripartite call) for companies in the electrical sector and machinery sales
- Compliance with the company internal procedures and regulations
- Achievement of productivity metrics established by the supervisor
- Advising clients electronically and by telephone
- Analysis of solutions to satisfy customer needs
- Offering products or services to customers
- Response to customer queries and concerns
- Application of protocols for the agile resolution of problems and concerns.
Education
Degree in psychology -
Technological Institute of Sonora (ITSON)
Navojoa, SON01.2017
Skills
- Computer Skills
- Customer Service
- Effective communicator
- Bilingual in Spanish and English
- Teamwork spirit
- Problem-Solving
- Goal-Oriented
- Reliable and punctual
- Ability in sales
- Up to date with knowledge of the use of Technology (smartphones, tablets, computers etc)
Aptitudes
- Advanced English
- Use of Power Point, Microsoft Word, Excel, Outlook.
- Customer service experience
- Proactive, punctual, responsible, ethical and organized
- Experience in administrative area
- Analytical
- Ability to work in a multicultural environment
- Ability to work in team
- Good attitude
- Negotiation skills
- Interpersonal skills
- Excellent communication skills
- Adaptable to all types of environments
- Sales ability
Timeline
Administrative Assistant (bilingual)
Celulosa y Corrugados de Sonora SA de CV
04.2022 - 05.2024
Brand associated
Old Navy
12.2019 - 01.2020
Festival Supervisor (bilingual)
Deworrying
11.2019 - 11.2019
Customer Service Agent
RDI
02.2017 - 10.2019
Degree in psychology -
Technological Institute of Sonora (ITSON)
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