Efrain Mares
San Antonio,TX
Overview
21
21
years of professional experience
Work History
Operations Manager
Tenoch Distribution, LLC
02.2020 - Current
- Managed staff to increase overall sales by _ %
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Supervised staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Agent
New York Life Insurance Co
01.2017 - 02.2020
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on life insurance products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined processes to improve efficiency and productivity to enhance and build customer relationships.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Assisted clients in navigating the application process, ensuring optimal coverage for clients.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Branch Manager
Fortiline Waterworks
12.2013 - 01.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Customer Service Representative
Act Pipe & Supply Inc.
08.2004 - 12.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative/Estimator
National Waterworks, Inc.
08.2002 - 08.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Industrial Distribution
Texas A&M University
College Station, TX08.2002
Skills
- Staff Management
- Inventory Oversight
- Customer Service
- Purchasing and Procurement
- Workflow Organization
Timeline
Operations Manager
Tenoch Distribution, LLC
02.2020 - Current
Agent
New York Life Insurance Co
01.2017 - 02.2020
Branch Manager
Fortiline Waterworks
12.2013 - 01.2017
Customer Service Representative
Act Pipe & Supply Inc.
08.2004 - 12.2013
Customer Service Representative/Estimator
National Waterworks, Inc.
08.2002 - 08.2004
Bachelor of Science - Industrial Distribution
Texas A&M University
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