Efrain Oyola Jr
Savannah,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Dairy Clerk
Publix
Savannah, GA
08.2022 - Current
- Redesigned refrigerator displays and rotation systems for Number dairy products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Restocked cases with new merchandise and removed expired items for proper disposal.
Warehouse Associate
Target
Midway, GA
07.2018 - 07.2022
- Operated box or straight trucks and cargo vans.
- Checked packages and merchandise for damage and notified vendors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Completed cycle counts and monthly inventory.
- Worked safely around moving machinery.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Dairy Clerk
Kroger
Savannah, GA
03.2016 - 06.2018
- Redesigned refrigerator displays and rotation systems for Number dairy products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions from customers and discussed new products placed in dairy cases.
Stock Associate
Party City
Savannah, GA
03.2012 - 07.2016
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained stockroom records and generated reports for management.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Lead Customer Service Representative
Circle K
Savannah, GA
06.2013 - 05.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reviewed associate performance to identify training needs.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
Power Generation Equipment Repairer
United States Army
Savannah, GA
09.2007 - 10.2010
- Installed and maintained generator sets and equipment.
- Identified and corrected defects to bring completed products in line with tolerances.
- Adhered to generator reset procedures established by Department of Defense.
- Repaired and maintained power system mechanical, hydraulic and electrical components.
Tax Preparer
The Benefit Bank
Philadelphia, PA
06.2006 - 06.2007
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Liaised with accountants to confirm accuracy of client tax returns.
- Facilitated communication between clients and tax authorities.
- Researched complex tax issues utilizing online resources and professional tax software.
Computer Technician
School District Of Philadelphia
Philadelphia, PA
09.2005 - 03.2007
- Documented changes and actions in computer-based tracking system.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Inspected and tested faulty circuit boards and microprocessors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Warehouse Associate
United Parcel Service, UPS
Horsham, PA
04.2000 - 03.2003
- Operated box or straight trucks and cargo vans.
- Checked packages and merchandise for damage and notified vendors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Stock Associate
Dollar Tree
Philadelphia, PA
08.1999 - 03.2000
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained stockroom records and generated reports for management.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate desired items and transfer oversized items to vehicles.
Education
Computer Installation And Repair Technology
Savannah Technical College
Savannah, GACommunity College of Philadelphia
Philadelphia, PAAnimation
The Art Institute of Philadelphia
Philadelphia, PAHigh School Diploma - General Studies
Samuel S. Fels High School
Philadelphia, PA06.1999
Skills
- Special Assignments
- Customer Experience
- Dairy Sanitation
- FIFO Expertise
- Customer Satisfaction
- Customer Interaction
- Light Housekeeping
- Product Stocking
- Positive Customer Engagement
- General Housekeeping
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Timeline
Dairy Clerk
Publix
08.2022 - Current
Warehouse Associate
Target
07.2018 - 07.2022
Dairy Clerk
Kroger
03.2016 - 06.2018
Lead Customer Service Representative
Circle K
06.2013 - 05.2015
Stock Associate
Party City
03.2012 - 07.2016
Power Generation Equipment Repairer
United States Army
09.2007 - 10.2010
Tax Preparer
The Benefit Bank
06.2006 - 06.2007
Computer Technician
School District Of Philadelphia
09.2005 - 03.2007
Warehouse Associate
United Parcel Service, UPS
04.2000 - 03.2003
Stock Associate
Dollar Tree
08.1999 - 03.2000
Computer Installation And Repair Technology
Savannah Technical College
Community College of Philadelphia
Animation
The Art Institute of Philadelphia
High School Diploma - General Studies
Samuel S. Fels High School