Efrain Rodriguez

Luv Bridal

Los Angeles, California

03.2021 - 03.2025

Provided personalized bridal consultations.
Managed client appointments, including fittings and follow-ups, ensuring a smooth, memorable experience.
Built lasting relationships with brides, contributing to a high referral rate and repeat business (highly reviewed on Google and Yelp).
Met and exceeded monthly sales goals through expert product knowledge.
Handled inventory, merchandising, and showroom organization to create an inviting and on-brand shopping experience.
Supervised and motivated a team of stylists, ensuring a high level of customer service and team productivity.
De-escalated client concerns, resolving issues promptly and professionally.
Delegated tasks effectively, ensuring smooth daily operations and the achievement of sales and service goals.
Collaborated with management to improve workflow, boost team morale, and maintain a high standard of client experience.
Managed multiple projects simultaneously while ensuring deadlines are met.
Educated clients about fabric types, styles, and trends within the bridal industry.
Maintained knowledge of sales and promotions, return policies and security practices.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Placed special orders or called other stores to find desired items.
Led team operations to enhance customer experience in bridal retail.
Trained staff on product knowledge and customer service techniques.
Attended bridal market in New York and Atlanta.