Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Efrain Suarez

Security Officer =Email suarezefrain55@gmail.com - 954- 980-9188
Fort Lauderdale,Florida

Summary

  • Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
  • Detailed security professional with 25 years of experience bringing leadership and intuition to commercial and private security teams. Providing safety, skilled at resolving conflicts and diffusing escalated situations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

CSR/Trainer Assistant

Purple Horizons
Pompano Beach, FL
01.2018 - 11.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times. Handle over 60 calls per day. increased sales by 10%.

Licensed Private Investigator

Marlowe Investigations
Boca Raton, FL
03.2006 - 04.2015
  • Investigated individuals claiming disability to identify and document fraud.
  • Compiled exceptional notes on movements of individuals and collected documentation.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives. Closed case ratio over 90% every year.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents
  • Operated in full compliance with Fl. laws covering interactions with individuals, records searches and allowable surveillance techniques

Furniture Store Manager

Buddy's Home Furnishings
Palatka, FL
02.2001 - 06.2006
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics. was able to increase yearly revenue by 25%.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. to optimize their job performance.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
  • Reduced operational risks while organizing data to forecast performance trends.

Licensed Private Investigator

ATPI Investigatons
Hollywood, FL
05.1992 - 10.2000
  • Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 90% success rate.
  • Investigated individuals claiming disability to identify and document fraud.
  • Compiled exceptional notes on movements of individuals and collected documentation.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Operated in full compliance with Fl. laws covering interactions with individuals, records searches and allowable surveillance techniques
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents
  • Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities
  • Operated in full compliance with FL. laws covering interactions with individuals, records searches and allowable surveillance techniques.

Security Supervisor

ATNI Investsigations
Hollywood, FL
02.1996 - 12.1997
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Led team of 10 guards in various position.
  • Developed improved training methods with focus on public safety and officer awareness
  • Analyzed and investigated incidents alongside functional management and security supervisors
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments

Education

Associate of Arts -

South Florida College
Florida

Skills

  • Responding to Security Calls
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Responding to Difficult Situations
  • Consumer Protection
  • Needs Assessment
  • Professional Report Writing
  • Attention to Detail
  • Issue and Complaint Resolution

Certification

  • Licensed Security Officer
  • Certification in process

Languages

Spanish
Native or Bilingual

Timeline

CSR/Trainer Assistant

Purple Horizons
01.2018 - 11.2021

Licensed Private Investigator

Marlowe Investigations
03.2006 - 04.2015

Furniture Store Manager

Buddy's Home Furnishings
02.2001 - 06.2006

Security Supervisor

ATNI Investsigations
02.1996 - 12.1997

Licensed Private Investigator

ATPI Investigatons
05.1992 - 10.2000

Associate of Arts -

South Florida College

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Efrain SuarezSecurity Officer =Email suarezefrain55@gmail.com - 954- 980-9188