Summary
Overview
Work History
Education
Skills
Timeline
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Efraine Ubiles

Ashburn,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Social Media Evaluator

Telus International
01.2022 - 05.2023
  • Rate the relevancy and accuracy of ads pertaining to social media
  • Evaluate social media advertisements eliminating those that are misleading, offensive, and inappropriate.
  • Increase customer engagement through a risk-free online platform.

Customer Care Agent

Yelp
03.2018 - 06.2021
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Business Administration

Washington University of Virginia
Annandale, VA
02.2010

Skills

  • Mentoring and coaching
  • Content Development
  • Critical content escalation
  • Brand Management
  • Teamwork
  • Proficient in Microsoft Office
  • Web development
  • Time management
  • Problem-solving
  • Emotional intelligence

Timeline

Social Media Evaluator

Telus International
01.2022 - 05.2023

Customer Care Agent

Yelp
03.2018 - 06.2021

Bachelor of Science - Business Administration

Washington University of Virginia

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Efraine Ubiles