Efrainny Rodriguez Concepcion
Miami,FL
Summary
Accomplished customer service and hospitality professional with over 9 years of proven success in delivering exceptional client support and effective issue resolution. Skilled at building rapport with individuals from diverse backgrounds, supported by fluency in Spanish and a strong foundation in hospitality best practices. Recognized for excellent analytical thinking, clear communication, and collaborative teamwork, with a demonstrated ability to adapt quickly to new environments and challenges.
Proactive and results-driven, with expertise in time management, problem-solving, and process improvement. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Dedicated to leveraging these strengths to enhance team performance, elevate customer satisfaction, and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk
Chesterfield hotel
08.2019 - 03.2022
- Welcoming guests and announcing their arrival to the appropriate department. Answering, screening, and forwarding phone calls, and answering general questions. Receiving, sorting, and distributing mail and deliveries. Managing reservations, meeting room bookings, and appointments. Keeping the lobby and office safe, and organized, and ensuring office supplies are well stocked.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Front Desk/Manager
Honey Hair Salon And Spa
04.2018 - 07.2019
- Answer all client questions and incoming calls. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track and order office equipment and supplies. Maintain records and files. Making sure that the stylist is taking good care of our clients.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Valet Cashier / Valet Supervisor
The Sati Hotel
11.2016 - 12.2018
- Ensures that the car have completed parking tickets correctly. Maintains records of total cars parked and delivers when the guest needs. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas.
- Collaborated closely with other departments to provide seamless service delivery across multiple areas of the hotel or facility''s operations.
- Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
- Maintained a clean work area throughout shifts to exceed hygiene standards set forth within company policy.
- Demonstrated an unwavering commitment to customer service excellence by consistently exceeding guest expectations.
- Managed high volumes of incoming calls while addressing inquiries from guests regarding parking fees and availability.
- Greeted and welcomed guests to nurture relationships and grow successful business.
Education
Notary public certificate -
Notary Education Program
Miami, FL01.2024
High school -
Suffern High School
Suffern, NY01.2014
Skills
- Proficient in Microsoft applications
- Effective communication
- Priority management
- Fluent in English and Spanish
- Efficient time management
- Effective under pressure
- Approachable demeanor
- Collaborative teamwork
- Service excellence
- Analytical problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Active listening
- Multitasking Abilities
Certification
- CNP - Certified Notary Public
- Parking Enforcement Officer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk
Chesterfield hotel
08.2019 - 03.2022
Front Desk/Manager
Honey Hair Salon And Spa
04.2018 - 07.2019
Valet Cashier / Valet Supervisor
The Sati Hotel
11.2016 - 12.2018
Notary public certificate -
Notary Education Program
High school -
Suffern High School
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