Summary
Overview
Work History
Education
Skills
Soccer, Family Time and Music
Timeline
Generic
Efrandy Font Aldama

Efrandy Font Aldama

Houston,TX

Summary

Driven by a results-focused approach, I leveraged my problem-solving skills and hardware repair expertise at MegaCell to enhance customer satisfaction and streamline repair processes. My adeptness in device diagnostics and attention to detail led to a significant reduction in repair times, showcasing my ability to deliver high-quality outcomes efficiently.

Overview

14
14
years of professional experience

Work History

Phone Technician

MegaCell
08.2012 - 04.2024
  • Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
  • Handled warranty claims professionally, expediting resolutions for customers'' peace of mind.
  • Managed inventory of replacement parts, ensuring availability for timely repairs.
  • Reduced repair times for better customer experience with proficient troubleshooting skills.
  • Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
  • Maintained organized workspace, contributing to an efficient work environment and quicker repair turnaround times.
  • Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
  • Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
  • Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
  • Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
  • Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
  • Developed expertise in various phone models, improving overall knowledge base within the team.
  • Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
  • Improved customer satisfaction by efficiently diagnosing and repairing phone issues.

Store Clerk

Tienda Herrera
05.2011 - 08.2012
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.

Construction

Daniel Manzares
01.2010 - 04.2011
  • Prepared new construction sites by digging, moving dirt or compacting space.
  • Improved project efficiency by streamlining workflow and optimizing mechanical construction processes.
  • Dug trenches and backfill holes to prepare for construction site.
  • Monitored construction progress, making adjustments as necessary to adhere to deadlines.
  • Collaborated with architects, engineers, and designers to develop comprehensive construction documents.
  • Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
  • Loaded and unloaded construction materials on site.
  • Assisted in the demolishing and reconstructions

Education

High School Diploma -

Jose Ramon
Havana, Cuba
12.2012

Skills

  • Screen Replacement
  • Battery Replacement
  • Operating System Knowledge
  • Software Installation
  • Charging Port Repair
  • Camera Repair
  • Network configuration
  • Device Diagnostics
  • Hardware Repair
  • Sales Support
  • Mobile Device Management
  • Phone Unlocking
  • Audio Component Repair
  • Problem-Solving
  • Attention to Detail

Soccer, Family Time and Music

I am a soccer enthusiast I am passionate about playing soccer, which keeps me active and engaged in teamwork. Family time I cherish spending quality time with family, fostering strong relationships and creating lasting memories. As a dedicated music artist, I find peace and fulfillment in creating and performing music. With these passions I have found that they have taught me how to be a team player, the importance of relationships wether at home or in the work environment, and music allows me to find an escape when the pressures of life and find rhythm in all that I do.

Timeline

Phone Technician

MegaCell
08.2012 - 04.2024

Store Clerk

Tienda Herrera
05.2011 - 08.2012

Construction

Daniel Manzares
01.2010 - 04.2011

High School Diploma -

Jose Ramon

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Efrandy Font Aldama