Efrem Atsbeha
Alexandria, VA,Virginia
Summary
Dynamic professional with proven experience in fuel operations and retail supervision, skilled in staff training, customer service, inventory management, quality control, and regulatory compliance, implementing process improvements to enhance efficiency and maintain safe, high-performing teams.
Overview
16
16
years of professional experience
Work History
Supervisor
Seven Eleven
Arlington Va
10.2024 - Current
- Supervised daily store operations, ensuring smooth workflow and compliance with company policies.
- Trained, coached, and motivated staff to deliver excellent customer service and achieve performance goals.
- Handled escalated customer concerns, resolving issues promptly and professionally.
- Managed inventory levels, ordered merchandise, and maintained accurate stock records to minimize shortages and waste.
- Oversaw cash handling, balanced registers, and prepared deposits in line with financial controls.
- Ensured store cleanliness, organization, and compliance with health, safety, and regulatory standards.
- Monitored staff performance, delegated tasks, and provided feedback to improve team efficiency.
- Supported the Store Manager in driving sales, loss prevention, and operational excellence.
Part Department
Honda Dealership
Arlington Va
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Supervisor
Hotel Celeste
Addis Ababa
09.2018 - 05.2023
- Supervised daily operations, ensuring adherence to hotel policies and service standards.
- Trained and mentored team members in customer service excellence and operational procedures.
- Oversaw inventory management, optimizing stock levels for efficient supply chain operations.
- Implemented process improvements that enhanced guest satisfaction and streamlined workflows.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Performed basic maintenance tasks, including fixing air conditioning units and handling minor electrical issues to ensure guest comfort and smooth operations.
Tour Driver
Image Ethiopia Tours
Addis Ababa
11.2013 - 04.2019
- Delivered exceptional customer service during guided tours, ensuring passenger satisfaction and engagement.
- Navigated diverse routes while adhering to safety regulations, maintaining a secure travel environment.
- Planned tour itineraries, incorporating local attractions to enhance overall guest experience and enjoyment.
- Conducted vehicle inspections and routine maintenance checks to ensure operational efficiency and reliability.
- Assisted in training new drivers on safety protocols and company standards, fostering a culture of excellence.
Fuel Operator
NOC
Addis Ababa
03.2010 - 11.2013
Education
High School Diploma - Management
British Council
Addis Ababa 02.2018
High School Diploma - Tourism And Hotel Management
School of Tomorrow
Addis Ababa09.2013
Skills
- Fuel Operations & Distribution
- Quality Control & Safety Compliance
- Equipment Inspection & Preventative Maintenance
- Inventory Management & Stock Control
- Cash Handling & Financial Reporting
- Staff Supervision & Training
- Customer Service & Conflict Resolution
- Team Leadership & Performance Monitoring
Languages
English
Full Professional
German
Full Professional
Amharic
Full Professional
Tigirigna
Full Professional
Timeline
Supervisor
Seven Eleven
10.2024 - Current
Part Department
Honda Dealership
06.2023 - 04.2024
Supervisor
Hotel Celeste
09.2018 - 05.2023
Tour Driver
Image Ethiopia Tours
11.2013 - 04.2019
Fuel Operator
NOC
03.2010 - 11.2013
High School Diploma - Management
British Council
High School Diploma - Tourism And Hotel Management
School of Tomorrow