Efrem Flores

• Maintained an average customer satisfaction rating of 95%, based on post-dining surveys and feedback.

• Increased upsell revenue by 20% through menu recommendations and suggestive selling techniques.

• Reduced order delivery times by 15% through effective communication and coordination with kitchen personnel.

• Increased table turnover by 20% through efficient task management, leading to higher restaurant revenue.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Enhanced customer satisfaction with timely meal preparation and consistent quality.
• Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
• Collaborated with team members to ensure seamless coordination during peak service hours.