Summary
Overview
Work History
Education
Skills
Certification
Languages
Military Experience
Languages
References
Timeline
Generic

Efrem Reed

Panama City Beach

Summary

Air Asset Controller with AAR Corp, specializing in flight operations management and crew scheduling. Demonstrated expertise in mission planning and risk assessment, ensuring compliance and safety standards. Strong communication and customer service skills, effectively addressing complex operational challenges to improve efficiency and meet deadlines.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Air Asset Controller

AAR Corp
Baghdad
01.2018 - Current
  • Ensure flight Crew briefs comply with program requirements and contractual obligations according to company and customer policies.
  • Brief both Fixed-Wing and Rotary Wing Crews on all aspects of each trip including owner/customer requests and special needs.
  • Facilitate and communicate Fixed-Wing and Rotary Wing Crew transportation and other accommodation elements.
  • Initiates and conducts training within his/her respective area of responsibility as required by meeting all contract objectives.
  • Receive inbound communications from flight crew and adhere to departmental policies and standards concerning phone call statistics.
  • Plan and coordinate flight routes in support of DOS air movement, arrange, book and plan all customer movements and update daily manifest.
  • Arrange/update crews on operational issues, such as early and late operations, base operators or/and other applicable personnel, and aircraft assignments with updated arrival and departure times.
  • Actively maintain case management documentation concerning issues impacting owner/customer flights.
  • Prepare, and deliver time sensitive messages concerning missions via VHF/UHF radios.
  • Actively track aircrafts to ensure time deadlines using Flight-Aware system and other tracking systems.
  • Issue and approve all PPR requests to mitigate ramp and air space.
  • Skill in functions such as scheduling aircrew training, and aircraft sorties, host aviation, and squadron aviation functions.
  • Ability to reschedule training events quickly as a result of dynamic changes to the schedule with minimal supervisory oversight.
  • Very familiar with both FW and RW operations on various types of airframes.
  • Provide updated intelligence/threat information to crews when needed in a time sensitive manner.
  • Point of contact for organization of fuel, defuel, and engine runs upon mission completion or requests by maintenance.
  • Familiar with basic weather theories that can impact aviation operations.
  • Familiar with process and procedures for Medevac Operations in high threat areas.
  • Assist employees and members of site and company management with housing questions, also processes all new arriving personnel housing applications and issuing housing assignment determination documentation to employees, ensuring the billeting office is informed and copied of all forms received and processed.
  • Maintain files of all required data and documentation.
  • Greet arriving aircraft and aircrew (loadmaster) to obtain or issue manifests, load plans and other required documentation.
  • Verify that briefings on hazardous material in checked and carry-on baggage and passenger anti-hijacking are accomplished.
  • Verify number of passengers shown on aircraft manifest. Verify and record personnel and baggage weight prior to airfield departure.
  • Escort departing and arriving passengers to/from aircraft.
  • Provide copies of the documents to aircraft crew and retain a file copy.
  • Monitor GDSS/SMS to track all arrival and departing aircraft.
  • Attend training and meetings as required.
  • Ensure employee safety briefings are conducted and safety is always observed in all areas and operations.
  • Access, control and safeguard sensitive information and movement data.
  • Ensure operations mission sheets are completed and maintained daily.

Air Asset Controller

Dyncorp International
Baghdad
01.2015 - 01.2018
  • Ensure flight Crew briefs comply with program agreement and contract and with applicable regulations.
  • Verify that Flight Crew is in position for briefing on flight activities.
  • Brief both Fixed-Wing and Rotary Wing Crews on all aspects of each trip including owner and customer requests as well as special needs.
  • Arrange/update crews on operational issues, such as early and late operations, base operators or/and other applicable personnel, and aircraft assignments with updated arrival and departure times.
  • Actively maintain case management documentation concerning issues impacting owner/customer flights.
  • Prepare, and deliver time sensitive messages concerning missions via VHF/UHF radios.
  • Actively track aircrafts to ensure time deadlines using Flight-Aware system and other tracking systems.
  • Issue and approve all PPR requests to mitigate ramp and air space.
  • Very familiar with both FW and RW operations on various types of airframes.
  • Provide updated intelligence/threat information to crews when needed in a time sensitive manner.
  • Point of contact for organization of fuel, defuel, and engine runs upon mission completion or requests by maintenance.
  • Familiar with basic weather theories that can impact aviation operations.
  • Familiar with process and procedures for Medevac Operations in high threat areas.
  • Manage crew communication center and provide timely responses to Fixed-Wing and Rotary Wing Crews.
  • Maintain files of all required data and documentation.
  • Greet arriving aircraft and aircrew (loadmaster) to obtain or issue manifests, load plans and other required documentation.
  • Verify that briefings on hazardous material in checked and carry-on baggage and passenger anti-hijacking are accomplished.
  • Verify number of passengers shown on aircraft manifest. Verify and record personnel and baggage weight prior to airfield departure.
  • Escort departing and arriving passengers to/from aircraft.
  • Provide copies of the documents to aircraft crew and retain a file copy.
  • Monitor GDSS/SMS to track all arrival and departing aircraft.
  • Attend training and meetings as required.
  • Ensure employee safety briefings are conducted and safety is always observed in all areas and operations.
  • Access, control and safeguard sensitive information and movement data.
  • Ensure operations mission sheets are completed and maintained on a daily basis.
  • Receive communications from flight crew and adhere to departmental policies concerning phone call statistics.
  • Facilitate Fixed-Wing and Rotary Wing Crew transportation and other accommodation elements.
  • As an aviation planner, plan and coordinate flight routes in support of DOS air movement, and plan all customer air movement from the daily manifest.
  • Lead in coordinating incoming aircraft schedules.
  • Screens passengers, bags and cargo for travel on DOS aircraft.
  • Arranged and coordinated housing for incoming company personnel to the Embassy compound, generate required reports, assembled and interpret date on housing utilization.
  • Assist employees and members of site and company management with housing questions, also processes all new arriving personnel housing applications and issuing housing assignment determination documentation to employees, ensuring the billeting office is informed and copied of all forms received and processed.

Baggage Handler

Dyncorp International
Baghdad
01.2012 - 01.2015
  • Orchestrated and facilitated the loading and unloading of airplanes using excellent administrative skills in deploying loads and organizing movements around the airport.
  • Served as escalation point for complex customer requests and complaints to address issues professionally and efficiently.
  • Coached, mentored, and encouraged junior staff to work as part of an effective team with particular attention to checking in passengers, bags, and cargo for flights.
  • Educated teams of personnel on policy and procedure while ensuring all targets were achieved especially time performance deadlines.
  • Demonstrated strong capabilities to perform a variety of support activities related to handling baggage.
  • Directed ground crews in the loading, unloading, securing of baggage, and staging of aircraft cargo.
  • Arranged and coordinated housing for incoming company personnel to the Embassy compound generate required reports, assembled and interpret date on housing utilization.
  • Assist employees and members of site and company management with housing questions, also processes all new arriving personnel housing applications and issuing housing assignment determination documentation to employees, ensuring the billeting office is informed and copied of all forms received and processed.

Ramp / Ticket Agent

ASA/Regional Elite
Panama City
01.2002 - 01.2012
  • Was responsible for loading and unloading inbound and outbound flights as well as assisting passengers with luggage and those with disabilities.
  • Qualified in GSC and ALIS certificates, maintained and operated all GSE for airport functions.
  • Utilized key skills and resources to check in passengers.
  • Effectively communicated with pilots, flight crews, dispatch, with weather reports and airport operations daily.

Security

Club Lavela
Panama City Beach
01.2002 - 01.2012
  • Answered critical alarms, monitored access and egress of personal, as well as responded to breaches.
  • Conducted internal and external perimeter building patrols adhering to Health and Safety regulations.
  • Ensured that all fire exits, and firefighting equipment cupboards were not impeded by any obstructions.
  • Regularly provided a high level of customer service and security for this large hospitality organization.
  • Maintained the integrity of company assets, the reputation of the client, and the safety of all employees.
  • Also provided personal security for multiple artist and bands that performed at the location.

Warehouse Manager and Driver

Sears Retail Store
Chipley
01.2000 - 01.2002
  • Directed tasks to a diverse team of workers, where necessary.
  • Provided organizational leadership and technical guidance.
  • Trained non-technical workers and maintained constructive working relationships.
  • Liaised with warehouse workers and drivers to set expectations in accordance with operational plans and safety initiatives – recording requirements and ensuring adherence to health/safety requirements.
  • Oversaw key projects involving the improvement of warehouse and logistic standards, developed and motivated individuals to achieve KPI targets while receiving and distributing incoming merchandise, as well as delivering items to customers and conducting timely inventory of merchandise and tools.
  • Coordinates with the customer on transportation issues and to monitor their satisfaction.
  • Initiates procedures to better track all missions, driver's performance, maintenance and accountability of everything that is transported.
  • Conducted daily warehouse meetings and managed spreadsheets for proper transfer of store inventory.
  • Resolved issues of Warehouse Associates via active problem-solving.
  • Balanced quality, productivity, cost, safety, and morale to achieve positive results.
  • Implemented a continuous improvement mindset.

Education

High School Diploma -

Chipley High School
Chipley, FL
05-1984

Skills

  • Flight operations management
  • Crew scheduling and tracking
  • Risk assessment and mitigation
  • Regulatory compliance oversight
  • Case management strategies

Communication skills

  • Customer service excellence
  • Mission planning
  • Safety protocols

Certification

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Windows
  • AWIS

Languages

  • English, Native
  • German, Fluent

Military Experience

US Army, Multiple Worldwide Locations, Soldier, 01/01/88, 12/31/92

Languages

German
Professional

References

References available upon request.

Timeline

Air Asset Controller

AAR Corp
01.2018 - Current

Air Asset Controller

Dyncorp International
01.2015 - 01.2018

Baggage Handler

Dyncorp International
01.2012 - 01.2015

Ramp / Ticket Agent

ASA/Regional Elite
01.2002 - 01.2012

Security

Club Lavela
01.2002 - 01.2012

Warehouse Manager and Driver

Sears Retail Store
01.2000 - 01.2002

High School Diploma -

Chipley High School

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