Efren Franco
Oxnard,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Cultivation Specialist
Malaverde
07.2015 - Current
- Participated in industry conferences or workshops as part of ongoing professional development opportunities within the field.
- Ensured regulatory compliance by maintaining detailed records related to pesticide usage, waste disposal, and worker safety measures.
- Maximized harvest quality by carefully selecting, trimming, and packaging products for distribution.
- Provided training for new hires on best practices in cultivation techniques and workplace safety protocols.
Caregiver
24 Hour Home Care
01.2016 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Manager
SiteOne
03.2016 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Pacifica High School
Oxnard, CASkills
- Harvesting methods
- Customer Service
- Active Listening
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
SiteOne
03.2016 - 03.2020
Caregiver
24 Hour Home Care
01.2016 - 01.2024
Cultivation Specialist
Malaverde
07.2015 - Current
High School Diploma -
Pacifica High School
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