EFREN GARCIA
Pembroke Pines,FL
Summary
Ambitious team leader, eager to apply strong critical thinking, communication, and people skills to benefit team. Committed to making a positive impact in organization and community. Seeking a long lasting career in law enforcement within an organization rewarding hard work and dedication.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Miami Lakes, FL
08.2017 - Current
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Sales Associate
HGreg
Doral, FL
03.2017 - 08.2017
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Answered telephone and email inquiries from potential customers.
Security Officer
First Service Residential
Miami Beach, FL
04.2015 - 03.2017
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Education
High School Diploma -
Hialeah High School
Hialeah, FL05.2014
Some College (No Degree) - Business Administration And Management
Some College, Miami Dade College
Miami, FLSkills
- Personnel development
- Team Leadership
- Problem-Solving
- Service Oriented
- Critical Thinking
- Good judgement
- Report Writing
- Physical strength and stamina
- Written and oral communication skills
Timeline
Mobile Expert
T-Mobile
08.2017 - Current
Sales Associate
HGreg
03.2017 - 08.2017
Security Officer
First Service Residential
04.2015 - 03.2017
High School Diploma -
Hialeah High School
Some College (No Degree) - Business Administration And Management
Some College, Miami Dade College