Efren Gonzalez
Atwater,CA
Summary
Proven ability to streamline workflows and enhance compliance through expert system configuration and troubleshooting in enterprise applications.
Overview
7
7
years of professional experience
Work History
General Store Manager
Velvet
Napa, CA
04.2025 - Current
- Acted as system lead for Treez, Jane, and Gusto, ensuring accurate configuration of payroll, POS, and e-commerce applications.
- Trained staff on system usage and created workflow documentation to improve adoption and compliance.
- Designed and implemented promotional materials in Jane online platform, ensuring alignment between digital and in-store operations.
- Balanced safes, reconciled transactions, and monitored reporting dashboards to ensure data integrity.
Inventory Receiving Manager
Velvet
Martinez, CA
08.2024 - 04.2025
- Managed application workflows in Treez POS and Jane, ensuring accurate receiving and system updates for online availability.
- Conducted audits, cycle counts, and compliance reporting to identify and resolve discrepancies.
- Collaborated with leadership to improve application workflows, reducing inventory errors by streamlining data entry.
- Managed staff scheduling and payroll processing in Wurk.
Senior Lead
Velvet
Martinez, CA
03.2019 - 08.2024
- Configured POS promotions in Treez and ensured proper system updates in Jane storefront.
- Trained and mentored staff (including Napa store manager) on Treez/Jane systems, ensuring smooth adoption and error reduction.
- Acted as first point of contact for end-user technical issues, troubleshooting POS and e-commerce errors.
- Documented SOPs and trained team members on compliance workflows and application best practices.
Fleet Operations Manager
Emerald City
Oakland, CA
03.2018 - 07.2019
- Supported enterprise delivery operations through Eaze.com application, assigning products and ensuring sales accuracy.
- Troubleshot driver app issues in real time, resolving workflow and technical problems under time-sensitive conditions.
- Provided user support and guidance for 25+ drivers and internal staff on system usage.
- Reconciled daily financials, ensuring accurate transaction and compliance reporting.
Education
Associate Degree - Music Industry Studies
Diablo Valley College
Pleasant Hill, CA01.2018
Skills
- Enterprise Applications Support
- Treez POS
- Jane Online Ordering
- Eaze/Fleet GPS
- Gusto
- Wurk
- Troubleshooting
- Root-Cause Analysis
- Incident & Change Management
- System Configuration
- Inventory Reconciliation
- Compliance Documentation
- Financial Reporting
- End-User Training
- Workflow Documentation
- Stakeholder Communication
- Process Optimization
- Excel
- Outlook
- Word
- PowerPoint
Timeline
General Store Manager
Velvet
04.2025 - Current
Inventory Receiving Manager
Velvet
08.2024 - 04.2025
Senior Lead
Velvet
03.2019 - 08.2024
Fleet Operations Manager
Emerald City
03.2018 - 07.2019
Associate Degree - Music Industry Studies
Diablo Valley College