Efren Melendez
Hemet,CA
Summary
At Multiquip, I excelled as a Senior Technical Support Specialist, where I significantly improved complex problem resolution times through innovative troubleshooting methods. My expertise in SCR system diagnosis and exceptional problem-solving abilities enhanced team expertise and client self-help resources. Renowned for advanced troubleshooting and stellar customer service, I consistently delivered effective remote support and technical guidance. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technical Support Specialist
Multiquip
08.2005 - Current
- Devised efficient troubleshooting methods, improving resolution time for complex technical problems.
- Reviewed and updated support materials to enhance accuracy and relevance.
- Created knowledge base articles using Confluence, empowering clients with self-help resources.
- Developed training programs, enhancing support team expertise and client problem-solving capabilities.
- Guide technicians over the phone, via text or through email on how to fix their generator.
- Read schematics And troubleshoot generator issues remotely.
- Electrical wiring of generators from start to finish.
- Tested hundreds of generators coming off the assembly line
- Serviced diesel generators
- Managed approximately 30 incoming calls and emails per day from customers.
Education
General Education -
Paramount High
Paramount, CaliforniaElectrician - Electrical, Electronics And Communications Engineering
National Institution of Technology
Long Beach, CASkills
- SCR system diagnosis tier 4 systems
- Expert problem solving
- Application installations
- Extensive experience in interpreting electrical Schematics
- Remote support
- Application troubleshooting
- Troubleshooting and diagnosis
- Problem-solving abilities
- Great Verbal and written communication
Certification
Isuzu factory trained.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Technical Support Specialist
Multiquip
08.2005 - Current
General Education -
Paramount High
Electrician - Electrical, Electronics And Communications Engineering
National Institution of Technology
Similar Profiles
Elijah SelemaeaElijah Selemaea
Chicken Catcher at MultiquipChicken Catcher at Multiquip
Jay Su'aJay Su'a
Fridge Van and Crew's Allocator at MultiquipFridge Van and Crew's Allocator at Multiquip
Marco SolorioMarco Solorio
Warehouse Assistant at MultiquipWarehouse Assistant at Multiquip
Edwin Lawer KorleyEdwin Lawer Korley
Heavy Duty Diesel Mechanic at MultiquipHeavy Duty Diesel Mechanic at Multiquip
Evelyn Juanita HollinsworthEvelyn Juanita Hollinsworth
Social Enterprise Manager at Center For Employment OpportunitiesSocial Enterprise Manager at Center For Employment Opportunities