Efren Perez

• Participate in Union negotiations, maintain and follow the CBA and Teamsters contract.
• Manage all employee functions including scheduling, interviewing, termination, payroll, recruitment, step ones, and grievances.
• Maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff.
• Motivate, guide, coach, train and lead team members.
• Maintain inventory levels and place orders.
• Monitored daily labor and departmental budget.

• Work closely with PatG and SP Plus during T-Mobile events.

• Monitor all parking operations during event charging.

• Maintain parking and valet operations audit binder.

• Managing operations for Bell Desk and Business Center while staying consistent with strategic plans and vision for the departments.
• Managed deliveries and porterage all while maintaining service standards based on completeness and timeliness.
• Ability to deal effectively with guests, management, employees and outside contacts while working under pressure to meet deadlines.
• Working knowledge of PC software programs (Word, Excel, Powerpoint, MS Shift, Workday, UKG Dimensions, Eventions, and Opera)
• Promoted teamwork, recognition, and a friendly environment.
• Conducted recruitment for new hires by screening candidates and coordinating interviews.
• Knowledge of and work within CBA
• Implemented safety protocols and ensured compliance with regulations.
• Monitored inventory levels and ordered supplies.

• Managing operations for Bell Desk and Front Drive while staying consistent with strategic plans and vision for the department.
• Manage responsibilities such as creating an environment that promotes teamwork, recognition, and mutual respect.
• Manage high volume deliveries all while maintaining service standards based on completeness and timeliness.
• Schedule employees using staffing parameters that account for guest volumes and demand patterns.
• Ability to deal effectively with guests, management, employees and outside contacts while working under pressure to meet deadlines.
• Working knowledge of PC software programs (MS Word, Excel, MS Shift and Opera)
• New hire recruitment and interviewing.
• Knowledge of and work within CBA
• Creating SOP’s along with Training guides for the department.
• Star of the month - In which the hotel recognizes one employee out of each department for their hard work and dedication.
• Front services award - In which the front desk recognizes an individual for their outstanding work ethic.
• Gold Key awards- In which the lead representative from a large convention issues a reward to an MGM employee who they deem worthy of praise.

• The positions worked at the bell desk include; Dispatch, Bellman, and Ambassador.
• Assisted guests in person and over the phone with luggage retrieval by inputting information into bell desk software, ensuring timely service.
• Escorted guests to their rooms with luggage, enhancing their experience while upholding high guest service standards.
• Arranged transportation for guests, including taxis, limos, and shuttles, facilitating smooth travel experiences.
• Giving a tour of the room and its amenities.

• Facilitated operations of MGM Grand business center as third-party provider for UPS, FedEx, and USPS.
• Managed logistics of incoming and outgoing packages to ensure timely processing.
• Coordinated with UPS, FedEx, and USPS drivers to verify and receive parcels accurately.
• Use of software to inbound each package into the existing inventory.
• Produced daily inventory manifest to confirm accountability of all packages.