Efren Romero

• Promoted business via social media to generate leads

and maximize brand identity.

• Negotiated purchase prices and explained sales and optional products.
• Answered telephone and email inquiries from potential customers.
• Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options
• Provided exceptional after-sales support by assisting maintenance scheduling, and accessory installations.
• Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
• Contributed to dealership success through participation in promotional events and marketing initiatives.
• Assisted in maintaining an organized showroom floor that showcased featured models while keeping inventory accessible for viewing or demonstrations.
• Negotiated mutually beneficial deals between the dealership and
• Qualified buyers by matching requirements and interests to various car or truck models
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives
• Prepared purchased vehicles and completed final delivery checks.
• Responded to customer enquiries via telephone and email.
• Listened to customer needs and desires to identify and recommend the vehicle best suited for them
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Specialized in rare collector cars and trucks. From old classic cars, exotic supercars and limited production numbered vehicles and full custom vehicles. Most of the inventory was in climate controlled showroom.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to owner
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.