Summary
Overview
Work History
Skills
Functioning Introvert
Timeline
Generic

Efren Vergara

Lakeland,TN

Summary

Extensive and successful 20 years of Military Healthcare System (MHS)/DoD Contract clinical training experience and 24 years of military service in the healthcare field, 2 years implementing AHLTA during DoD Worldwide deployment and Europe Landstuhl Wave MHS GENESIS Go-Live (Ambulatory and Revenue Cycle tracks). Fully engaged with end users in Radiology Department as assigned, researched and troubleshoot reported issues, gathered, prepared, aggregated monthly training deliverables using Excel Crystal Reports and Pivot Tables

Analyzed upcoming builds and Client Files fully prior to full deployment, identifying and reporting potential functionality hard stops. Independently creates Excel and Power Point Presentations to MTF stakeholders and Advanced Users.

Secret Clearance Level II,

Type of Investigation: T3, OPM

Date of Investigation: 2018.06.01

Overview

19
19
years of professional experience

Work History

Clinical Functions Advisor

Deep Mile Networks
Naples, Italy
12.2022 - 03.2024
  • Function as a Subject Matter Expert (SME) for training physicians, clinical staff, and support staff at MTFs on MHS GENESIS functions and workflows.
    • Deliver workflow-based, role-based, and process-based EHR training using classroom, Over-the-Shoulder (OTS), web-based/virtual classroom, eLearning, and hands-on training methods on Ambulatory and Revenue Cycle tracks, which involved Clinical Support Staff, Outpatient Nursing, Provider Foundations, Patient Registration, Health Information Management, MHS Video Connect, Joint Longitudinal Viewer, and many other web-based MHS clinical applications.
    • Assist with developing, reviewing, identifying gaps, and updating training materials (e.g., facilitator guides, tips sheets, workflow guides, end user training agendas, competency assessments, training videos, etc.) related to EHR functionality and/or workflows.
    • Prepare training reports, collect course evaluation feedback, and input training data in the training management repository.
    • Work with site leadership to identify and train super users/peer experts and clinical leaders to create a knowledgeable staff familiar with the MTF processes/requirements.
    • Successfully obtain and maintain certification in at least three (3) MHS GENESIS tracks based on the designated MTF/region/market training needs.
    • Collaborate with stakeholders at MTFs to improve and expand end user adoption of new and existing MHS GENESIS workflows based on specific user roles and patient care processes.
    • Provide training and change management support to end users on updates and changes to EHR functions and/or workflows.
    • Provide EHR workflow adoption support to end users in accordance with position-specific clinical and business workflows.
    • Participate in all meetings and training events associated with system changes/updates and ensure complete understanding of impact and functionality. Provide training to end users impacted by changes/updates locally and across the enterprise as directed.
    • Provide training and implementation support to MTFs within the designated region/market as well as MTFs outside the designated region/market that need coverage.

Clinical Functions Advisor (Senior)

Ciqima Federal Services, LLC
Naples, Italy
11.2021 - 12.2022
  • Provide end-user Clinical Functions Advisor (CFA) support for MHS Clinical Information Systems (CIS) such as AHLTA, CHCS, HAIMS, MHS Video Connect (Started May 2022) Dragon Naturally Speaking, AsUType, ClinicompEHR, CarePoint to include MHS GENESIS and ancillary systems. Perform travel if needed in support of the mission. Providing formal and informal, instructor led, and web based training, over the shoulder support as well as online or virtual/remote training if appropriate. Provide functional support to 450 users at US Navy Medical Readiness Training Command, Naples Italy and remote coverage support to US Naval Hospital Sigonella, Aviano AB, Rammstein AB, Lakenheath RAF, and Rota Naval Hospital. Provide monthly progress report or training status in all aspects of training and functional support, collect student critiques, update training documents and curriculums for DHA UIB as needed, provide Subject Matter Expert information on legacy systems functionality to help aid in stakeholders in making new business processes or correct patient safety instances, when sought for advice only.

Training Specialist Junior, SYSTEMS SUSTAINMENT TR

Kapili Services, LLC
Naples, Italy
07.2019 - 11.2021
  • Provide formal classroom formal and informal one on one/on the job training, remote/virtual training, self-paced- computer based training and over-the-shoulder training, to support functional users requiring assistance in implementing, using, and integrating AHLTA, Composite Health Care System (CHCS), CarePoint, Patient
    Portal Secure Messaging, Joint Longitudinal Viewer (JLV), HAIMS (Healthcare Artifact Imaging Management Solution), Dragon Medical Practice Edition (DMPE) dictation software, Asutype, and ClinicompEHR/Essentris into the military medical clinical business process.
    • Offer best practice business process solutions or activities within individual clinics, to include initial assessment, to-be recommendations, Tri-Service Workflow (TSWF) Template navigation, and training development and delivery of new processes.
    • Provide records of training activities including: stakeholder initial and follow-up needs assessments, training attendance records, student evaluations, critiques.
    • Help MTF or assist with functionality testing of new versions before full site deployment
    • Communicate effectively various potential issues or functionality changes with each Client File releases across the training team and with various stakeholders.
    • Collecting, organizing and evaluating clinical, functional and training metrics.
    • Assisting with user account set up and maintenance, as well as class room instruction and over the shoulder support.
    • Providing troubleshooting to differentiate training related assistance needed or refer member to information technology department or application specific technology assistance team if assistance does not relate to
    training.
    • Providing training analysis support to the clinicians and MTF clinic champions and managers.

DHA Clinical Systems Information Trainer

Systems Plus, LLC
Naples, Italy
10.2017 - 06.2019
  • Provide formal classroom formal and informal one on one/on the job training, remote/virtual training, self-paced- computer based training and over-the-shoulder training, to support functional users requiring assistance in implementing, using, and integrating the AHLTA, Composite Health Care System (CHCS), CarePoint, Patient Portal Secure Messaging, Joint Legacy Viewer (JLV)/Health Information Portal (HIP), HAIMS (Healthcare
    Artifact Imaging Management Solution), Dragon Speak, Asutype, Essentris, and MHS Genesis programs into the military medical clinical business process.
    • Offer best practice business process solutions or activities within individual clinics, to include initial assessment, to-be recommendations, Tri-Service Workflow Template navigation, and training development and delivery of
    new processes.
    • Provide records of training activities including: stakeholder initial and follow-up needs assessments, training attendance records, student evaluations, critiques.
    • Help MTF assist with functionality testing of new versions before full site deployment
    • Communicate effectively various potential issues or functionality changes with each Client File releases across the training team and with various stakeholders.
    • Collecting, organizing and evaluating clinical, functional and training metrics.
    • Assisting with user account set up and maintenance, as well as class room instruction and over the shoulder support.
    • Providing troubleshooting to differentiate training related assistance needed or refer member to information technology department or application specific technology assistance team if assistance does not relate to training.
    • Providing training analysis support to the clinicians and MTF stakeholders.

Clinical Information Systems Trainer (CIST)

Loui Consulting Group
Naples, Italy
07.2014 - 09.2017
  • • Function as onsite-CIST and clinical applications expert
    • Provide initial and sustainment training to all CIS associated applications (AHLTA, CHCS, HAIMS, JLV) to all personnel as requested and required by the MTF and/or individual users
    • Provide CIS training on new functionality, new builds, new modules of CIS. Prepare classroom, facilities and necessary equipment for CIS training.
    • Work directly with the MTF POC to schedule user training to ensure both MTF and user needs are met in a timely manner
    • Perform a Training Needs Assessment on all newly assigned personnel to determine the type and amount of CIS training necessary
    • Incorporate all-encompassing business process or recommendation to meet existing or new documentation requirements
    • Capture, prepare and document various training activities for monthly reporting and quality improvement

AHLTA Trainer/SME/Clinical Information Systems

IBM
Ogden, UT
09.2006 - 07.2014
  • • Initial classroom and one-on-one training for all assigned users of AHLTA/CHCSII, the DOD electronic medical record.
    • Provide clinical support to 300+ users.
    • Provide upgrade training to all personnel as new builds and patches are loaded
    • Developed site specific course materials and training plans. Assists system personnel with upgrades, testing, configuration and trouble shooting
    • Perform root cause analysis, troubleshoot as necessary, submit trouble tickets, and provide status and resolution.
    • Set up account creations as needed. Develops documents and submits system change requests.
    • Documents all user training and contacts, with copies to site Point of Contact and IBM Project Manager.
    • Monthly Progress Report submitted to site and HQ USAF/SG(office of the Air Staff.) Site utilization of AHLTA was 100% for the year of 2007 and maintained from then on.

AHLTA Trainer

Unisys
Washington, DC
08.2005 - 09.2006
  • Traveled to all Military Treatment Facilities and provide worldwide training to all identified users.
    • Provide support, advice and guidance on the correct application and function of AHLTA.
    • Advise executive leadership on how their local business process might change and improve with
    • AHLTA’s functionality and how it will enhance or meet current documentation requirement.
    • Provides some leadership to junior consultants, including helping them to resolves routine problems.
    • Technical lead on small projects or portions of larger projects.
    • Builds client relationships by interfacing with the client organization on effective on-the-job training sessions, meeting both their objectives and Unisys’ training goals without negative impact on their business practices.

Skills

  • Academic Counseling
  • Career Planning
  • Presentations and public speaking
  • Student Development
  • Data Interpretation
  • Client Engagement
  • Training and mentoring
  • Compliance requirements
  • Group facilitation
  • Research abilities
  • Progress Reporting
  • Stakeholder Management

Functioning Introvert

  • I am extremely patient in methodically analyzing data, entering data, and then competently explain what I learned with others
  • I often times learn more by navigating and exploring interfaces on my own, rather than listen to a scripted presentation which may not enhance my own learning or retention of information

Timeline

Clinical Functions Advisor

Deep Mile Networks
12.2022 - 03.2024

Clinical Functions Advisor (Senior)

Ciqima Federal Services, LLC
11.2021 - 12.2022

Training Specialist Junior, SYSTEMS SUSTAINMENT TR

Kapili Services, LLC
07.2019 - 11.2021

DHA Clinical Systems Information Trainer

Systems Plus, LLC
10.2017 - 06.2019

Clinical Information Systems Trainer (CIST)

Loui Consulting Group
07.2014 - 09.2017

AHLTA Trainer/SME/Clinical Information Systems

IBM
09.2006 - 07.2014

AHLTA Trainer

Unisys
08.2005 - 09.2006

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Efren Vergara