Summary
Overview
Work History
Education
Skills
Timeline
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Efstratios Mallis

Deli Manager
United States

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Optimizing customer relations. Swift problem solver with quick and effective solutions. Experienced in operating equipment. Very passionate with excellent communication and good judgement.

Overview

8
8
years of professional experience

Work History

Deli Manager

Titan Foods Inc
Astoria, NY
11.2015 - 11.2021
  • Set schedules for ten staff by planning and designating shifts and hours.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on monthly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Integrated service and team management strategies to boost business profits.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Safely using and cleaning professional meat cutter machine.
  • Greeting customers with politeness, respect and to satisfy customer with service.

Deli Clerk

Mediterranean Foods Imports
Astoria, NY
03.2014 - 10.2015
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized countertops, utensils consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked shelves and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Planned work for deli team to optimize coverage for busy periods.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Inspected kitchen equipment and appliances two times per week to verify functional operation.

Butcher

Old Fashioned Butcher Shoppe
Astoria, NY
10.2013 - 02.2014
  • Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Assisted twenty customers daily by taking and filling special orders and making product suggestions.
  • Cut meats to customer specifications and answered questions about specialty products.

Education

High School Diploma -

A' High School of Argostoli
Greece
06.2004

Skills

  • Safe Work Practices
  • Customer Inquiries
  • Assignment Schedules
  • Service Training
  • Work Area Inspections
  • Equipment Preparation
  • Work Station Assignments
  • Food Safety and Quality
  • Worker Training
  • Critical Thinking
  • Guest Relations
  • Greeting customers in a politely and respectful manner
  • Active Listening
  • Fast passed when it's peak time

Timeline

Deli Manager

Titan Foods Inc
11.2015 - 11.2021

Deli Clerk

Mediterranean Foods Imports
03.2014 - 10.2015

Butcher

Old Fashioned Butcher Shoppe
10.2013 - 02.2014

High School Diploma -

A' High School of Argostoli

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