Kwabena Owusu-Ansah
Horsham,PA
Summary
Highly motivated individual with a passion for leading teams, who possesses excellent communication and organizational skills. I am experienced in managing daily operations and ensuring customer satisfaction seeking to develop professionally in other areas of managment
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Ampler Restaurant Group (Burger King)
04.2005 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Pharmacy Technician
Northeast Pharmacy
07.2019 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Delivered prescriptions to various recipients
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Assistant Manager
Ampler Reatuarant Group (Burger King)
02.2000 - 04.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Managerial Administration
Philadelphia Community College
05.2015
Certification
Self Serve Certification
Languages
Akan
Native or Bilingual
Timeline
Pharmacy Technician
Northeast Pharmacy
07.2019 - 03.2024
General Manager
Ampler Restaurant Group (Burger King)
04.2005 - Current
Assistant Manager
Ampler Reatuarant Group (Burger King)
02.2000 - 04.2005
No Degree - Managerial Administration
Philadelphia Community College
Self Serve Certification
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