Efunuike Ogunleye
Morgantown
Summary
Student with a diverse background in customer service, public speaking, and teamwork, demonstrating 7 years of experience across various roles such as tour guiding and service. Proficient in schedule management and creative thinking, contributing to efficient operations and positive client interactions. Eager to leverage skills in collaboration and recordkeeping to support organizational goals and drive future success.
Overview
8
8
years of professional experience
Work History
Server
Chilis
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Tour Guide
West Virginia University
01.2024 - Current
- Serve as a resource for campus visitors, faculty, staff, and students on all aspects of the WVU community
- Staff the Visitors Center, handling walk-in and telephone inquiries as assigned
- Lead year-round tours of campus
- Maintain accurate statistics on users of the Center, information requested, and current issues of the day
- Serve as a positive, enthusiastic, professional ambassador for WVU
- Participate in an ongoing training program about the University
Worker Assistant/Volunteer
Moonlight Market
10.2022 - Current
Lead Bartender
Omar Ralph
08.2023 - 08.2024
- Documented, researched and resolved customer service issues
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Delivered fast and friendly service to handle questions and service complaints
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Maintained neat drawer with correct amount of change to meet customer needs
- Issued refunds and credits to customers and documented reasons
- Compiled activity reports and updated records with new transaction information
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Checked identification before serving alcohol to comply with state and federal laws
Lead Camp Counselor
Jordan Glen School and Summer Camp
05.2017 - 08.2022
- Organized camp groups ages 10-14
- Created weekly and daily schedules, taking into account attendants ages and interests
- Prepare presentations to support goals, ensuring confidentiality and organized documentation
- Maintain office files for efficient retrieval, contributing to a well-stocked workspace
- Support special projects with detailed reports, enhancing organizational objectives
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Enforced consistent camp policies to keep campers safe
- Communicated with parents, providing updates and answering questions about camp activities
- Fostered positive learning environment, demonstrated positive behaviors and modeled teamwork
Starbucks, Federal Work Study
West Virginia University
08.2021 - 05.2022
- Approached and solved problems with initiative and sound judgment
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Performed manual labor tasks to detailed instructions from supervisors
Jazzmans Coffee House, Federal Work Study
West Virginia University
08.2021 - 05.2022
- Cleaned and sanitized work areas and utensils
- Retained knowledge of menu items to assist customers with beverage selections
- Addressed and resolved customer issues to promote satisfaction
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Prepared beverages with speed and accuracy to minimize customer wait times
- Prepared and served coffee, tea and hot cocoa
- Suggested food and pastry items to complement beverage orders
- Fulfilled orders to exact customer specifications for optimum satisfaction
Education
Bachelor of Arts (B.A.) - Criminology
West Virginia University Institute of Technology
05.2024
Skills
- Filing
- Recordkeeping
- Public Speaking
- Teamwork
- Collaboration
- Customer Service
- Schedule Management
- Personal Assistance
- Creative Thinking
Personal Information
Title: Student
Clubsservicegroups
- The National Society of Collegiate Scholars, Treasurer of WVU NSCS Chapter, 2023
- Omega Phi Alpha, Fundraising Chair, 2024, Present
- Residence Hall Association, Dadisman Hall, 2021, 2022, Responsible for managing finances and budget., Assisted in organizing and coordinating events., Created collaborative communities., Helped create fun and inclusive fundraising events to generate revenue for donations.
Awards
- Diversity Scholarship
- Promise scholarship
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server
Chilis
01.2025 - Current
Tour Guide
West Virginia University
01.2024 - Current
Lead Bartender
Omar Ralph
08.2023 - 08.2024
Worker Assistant/Volunteer
Moonlight Market
10.2022 - Current
Starbucks, Federal Work Study
West Virginia University
08.2021 - 05.2022
Jazzmans Coffee House, Federal Work Study
West Virginia University
08.2021 - 05.2022
Lead Camp Counselor
Jordan Glen School and Summer Camp
05.2017 - 08.2022
Bachelor of Arts (B.A.) - Criminology
West Virginia University Institute of Technology
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