Egale Hussein
Aldie,Virginia
Summary
Solutions-Driven professional with experience in directing cross-functional teams towards client satisfaction through developing, documenting and delivering process improvements. I have experience in the banking and finance industry across public and private sectors. Excellent with client facing consulting, business process modeling, and data mapping in an agile environment. Utilized problem solving and analytic skills to support current process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aerostat Operator
TCOM LP
Elizabeth City, NC
11.2023 - 05.2024
- Operate and control aerostat systems for intelligence, surveillance, and reconnaissance missions in support of department of defense operations
- Conducted preflight checks, launch, and recovery procedures for aerostat platforms, ensuring adherence to safety protocols and operational standards
- Monitor and analyze data collected by sensors and other equipment onboard the aerostat to provide real-time intelligence to military units
- Collaborate with intelligence analysts and ground personnel to coordinate effective surveillance strategies and mission execution
- Perform routine maintenance and troubleshooting on aerostat systems to ensure continuous operational readiness.
Project Coordinator
Virginia Home Care Connection
Manassas, VA
07.2023 - 11.2023
- Successfully coordinated and managed healthcare projects, ensuring adherence to project timelines, budget constraints, and quality standards
- Collaborated closely with cross-functional teams, including medical staff, administrators, IT professionals, and external vendors, to drive project alignment and smooth execution
- Led project kickoff meetings, establishing clear project objectives, scope, and deliverables while promoting a culture of teamwork and accountability
- Developed comprehensive project plans, including schedules, milestones, risk assessments, and resource allocation strategies
- Monitored project progress, identifying potential bottlenecks, and proactively implementing solutions to keep projects on track
- Utilized project management tools such as Salesforce, Jira, and Smartsheet to facilitate efficient communication, document sharing, and task tracking
- Conducted regular project status meetings, providing stakeholders with transparent updates on project milestones, risks, and mitigation strategies
- Managed project budgets, tracked expenses, and ensured optimal utilization of resources to prevent cost overruns
- Developed and maintained documentation, including project charters, status reports, and post-project evaluations, to capture lessons learned and facilitate continuous improvement
- Fostered strong relationships with internal and external stakeholders, promoting open lines of communication and driving collaborative problem-solving
- Implemented process improvements to enhance project efficiency and streamline communication between departments.
Junior Business Analyst
Gartner
Arlington, VA
07.2022 - 07.2023
- Guided the effort of communicating and collaborating with internal/external customers to examine information needs and deliver following as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface Designs (screens from mock-up)
- Arranging development backlogs, planning releases, organizing sprints, and handling requirements/user stories
- Responsible for obtaining requirements using documents analysis, client interviews, requirement workshops, and Joint Application Development Sessions, descriptions of the business process and workflow analysis
- Assisted in the development of test planning, test cases, and dispatched User Acceptance Testing
- Ran Scrum ceremonies like sprint planning, daily scrums, sprint review, and sprint retrospective
- Assisted in training Account Executives sales tool which allowed them to track their leads and existing accounts
- Observed and monitored projects using the SDLC process through the Agile/SCRUM methodology
- Worked closely with users of the Conferences Sales tool to track bugs and add enhancements to the application
- Constructed Newsletters monthly informing salespeople on changes made to the Conferences Sales Tool
- Aided in testing Gartner’s Conference Navigator mobile application reporting bugs and needed performance enhancements
- Worked closely with end-users to translate customer business needs into an application and Non-functional requirements
- Proficient in using MS Visio, Gliffy, or Balsamiq to create various flow charts, use cases, and diagrams to provide detailed outlines of the different actors on the systems and how they interact.
Project Manager
Guidehouse
Chantilly, VA
06.2020 - 07.2022
- Provided direct oversight for New York State Emergency Rental Assistance Program (ERAP) application review process, including Case Supervisors and Case Specialists
- Create and lead project meetings, working closely with project owners and operation management
- Maintained data models, reporting systems, dashboards, and performance metrics support that support key business decisions
- Supervised projects and coordinated all team members to keep workflow on track
- Provided daily operational updates to operation managers
- Worked on quality check and quality review to ensure analysts are compliant with SOP and guidance
- Lead a team in delivering high-quality customer service for borrowers
- Using management tools and analyzing data to identify performance issues
- Train new staff on project procedures, identify training issues, and develop solutions
- Managed an assigned portfolio of loans and loan applications
- Analyzed borrower’s financial statements, determining trends in financial condition and compliance with loan terms and conditions.
Billing & Payroll Specialist
Electrify America
Manassas, VA
09.2017 - 05.2018
- Process various types of accounts payable transactions including insurance invoices, recurring payments, and manual check requests using Office Ally (ERP)
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Promoted consistent accuracy of billing information by reconciling accounts monthly
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Analyze, prepare, and input bi-weekly payroll data using ADP (100+ employees)
- Handling all employee’s issues regarding vacation requests, sick pay requests, time off requests, advance requests, employee garnishments according to government rules and regulations
- Processed accounts payable invoices per week in peak volume.
Education
Bachelor’s Degree in Business Administration -
Old Dominion University
01.2020
Skills
- Proficient in Microsoft Office (Word, Powerpoint, Excel, Outlook)
- MS Visio
- SnagIt
- JIRA
- Salesforce
- Communication/Analytical Skills
- Time Management
- Agile Methodology
- Adaptable and thrives in fast paced environments
Certification
Amazon Web Services Solutions Architect - Associate
Timeline
Aerostat Operator
TCOM LP
11.2023 - 05.2024
Project Coordinator
Virginia Home Care Connection
07.2023 - 11.2023
Junior Business Analyst
Gartner
07.2022 - 07.2023
Project Manager
Guidehouse
06.2020 - 07.2022
Billing & Payroll Specialist
Electrify America
09.2017 - 05.2018
Bachelor’s Degree in Business Administration -
Old Dominion University
Amazon Web Services Solutions Architect - Associate
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