Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Egale Woods

Atlanta,GA

Summary

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Project Manager

Aldridge Services
Atlanta, GA
06.2023 - Current
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Facilitated resolution of conflicts between team members when necessary.
  • Managed multiple projects with competing deadlines simultaneously.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

Technical Support Assistant

Synergi Data & Communication
Fayetteville, GA
06.2022 - Current
  • Provided technical assistance to customers and employees with computer hardware and software issues.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Assisted users in the proper use of hardware and software applications.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Assisted senior staff members with complex technical projects or initiatives.
  • Configured networks for new office locations according to established guidelines.
  • Served as first point of contact for incoming technical service calls and emails.

Project Manager

5th Element Pros
Washington, DC
04.2022 - 06.2023
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Provided guidance to team members regarding tasks assigned to them.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Led meetings with internal team members, consultants and contractors.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Customer Service Representative

Sertec
Atlanta, GA
08.2019 - 06.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Manager

Delta Air Lines, Inc
Atlanta, GA
09.2000 - 12.2018
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.

Education

Associate of Science - Cyber Security

DeVry University
Villa Park, IL
12-2025

Diploma - Massage Therapy

Georgia Medical Institute-Dekalb
Atlanta, GA
04-2004

Music Education

Fort Valley State University
Fort Valley, GA

Music Education

Atlanta Metropolitan State College
Atlanta, GA

Music Management

The Art Institute of Atlanta
Atlanta, GA

Music Management

American InterContinental University
Schaumburg, IL

Skills

  • Door-to-door sales
  • Sales pitch development
  • Product promotion skills
  • Travel experience
  • Brand Awareness
  • Collaboration
  • Technical skills
  • Customer Engagement

Certification

  • Licensed Massage Therapist (LMT) - Georgia Massage Therapy Board.
  • Certified Safety Professional (CSP) - Board of Certified Safety Professionals.

References

References available upon request.

Timeline

Project Manager

Aldridge Services
06.2023 - Current

Technical Support Assistant

Synergi Data & Communication
06.2022 - Current

Project Manager

5th Element Pros
04.2022 - 06.2023

Customer Service Representative

Sertec
08.2019 - 06.2021

Manager

Delta Air Lines, Inc
09.2000 - 12.2018

Associate of Science - Cyber Security

DeVry University

Diploma - Massage Therapy

Georgia Medical Institute-Dekalb

Music Education

Fort Valley State University

Music Education

Atlanta Metropolitan State College

Music Management

The Art Institute of Atlanta

Music Management

American InterContinental University

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Egale Woods