Summary
Overview
Work History
Education
Skills
ProjectManager
Egan Gibson-Thompson

Egan Gibson-Thompson

Peachtree Corners,GA

Summary

Detail-oriented Account Supervisor, overseeing 10+ high-profile accounts simultaneously with flawless financial oversight and strategic marketing plans. Customer-focused leader in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.

Overview

11
11
years of professional experience

Work History

Account Supervisor

VIVO
04.2018 - Current
  • Lead global advertising strategy efforts for B2B clients, ranging from industries such as aviation, sports/ entertainment, public health, nonprofits, finance, etc., that represent $5m in annual agency revenue
  • Build key client relationships with influential decision-makers by demonstrating thought leadership and strong business knowledge
  • Manage cross-functional teams daily, including creative teams, project managers, technical teams, and other department liaisons
  • Supervise creative teams in developing digital, print, and broadcast advertising as well as experiential marketing campaigns
  • Manage execution of projects from kick off to completion while managing timelines and budgets
  • Develop detailed, forward-thinking insights and strategies for individual client growth.
  • Clients: ATL Airport,Delta Air Lines,Atlanta Housing, The Links, Incorporated, NAACP, Jack and Jill of America, Inc., The Black Women's Agenda, Inc., Morehouse School of Medicine, NFL, Center Of Disease Control and Prevention (CDC), Voya, Andrew J, Young Foundation, Martin Luther King, Jr, Center, African American Postal League United for Success (A-PLUS), Mother's of Professional Basketball Players.
  • Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
  • Partnered with account team director to drive long-term account planning, growth and success.
  • Conceived, developed and executed marketing communications and promotions on client's behalf, matching strategies to client marketing objectives and strategies.
  • Reviewed individual components of marketing mix in new and unexpected ways, challenging conventions and assumptions and inspiring clients to do likewise.

Customer Success Manager

Erecruit
04.2017 - 03.2018
  • Troubleshooted client issues to solve workflow execution errors
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Identified and enhanced processes for responding to inquiries from internal and external clients
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Documented detailed resolutions to issues that arose via the Adapt system and created enhancements to stop future errors from occurring
  • Supported 10+ client brands across national and international teams.

Talent Sourcing Specialist

ProCare Therapy
01.2016 - 01.2017
  • Utilized sourcing options including networking, headhunting, CRM and ATS systems as well as social media; investigated and implemented new ideas to find a pipeline of passive candidates
  • Implemented full life-cycle recruiting components such as sourcing, short-listing, interviewing and offer negotiation

Account Manager

VIVO
12.2011 - 01.2015
  • Collaborated with clients to prepare efficient product marketing strategies that drive growth -Developed partnerships & relationships with third parties to meet strategic objectives
  • Managed campaigns to ensure they meet deadlines and stay within budget
  • Monitoring & reporting to senior directors on the effectiveness of digital and social media strategies and campaigns
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Education

Bachelor of Multimedia Studies - Digital Communication and Media/Multimedia

Central Queensland University
Sydney, Australia
12.2011

Tuck Executive Education -

Tuck Executive Education At Dartmouth
Hanover, NH
12.2021

Skills

  • Social Media Strategy
  • Budget Management
  • Client Services Management
  • Video Marketing
  • Creative Thinking
  • Production Support
  • Goals and Performance
  • Project Management
  • Online Research
  • Digital Communication Strategy
  • Social Media Measurement
  • Media Programming

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Egan Gibson-Thompson