Egan Noel
Carlisle,PA
Summary
Experienced Server/Bartender with a proven track record of enhancing customer satisfaction through expert beverage preparation, engaging guest interactions, and in depth menu knowledge. Skilled in conflict resolution and effective communication, consistently delivering high-quality service. Demonstrates a strong ability to memorize menus and suggestively sell, ensuring a positive dining experience.
Overview
2
2
years of professional experience
Work History
Lead Server/Bartender
Fogo de Chão
Pittsburgh, PA
06.2024 - 12.2024
- Greeted customers and provided excellent customer service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted frequent visitors by name and explained new promotions.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server
Bravo! Cucina Italiana
Pittsburgh, PA
11.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Olive Garden
Pittsburgh, PA
06.2023 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals through the Aloha system.
Education
Bachelor of Science - Exercise Science
University of Pittsburgh
Pittsburgh, PA05-2027
Skills
- Beverage Preparation
- Table Setting
- Safe Food Handling
- Food Delivery
- Food Running
- Table Bussing
- Guest Engagement
- Suggestive Selling
- Menu Memorization
- Positive and professional
- Professional Appearance
- Effective Communication
- Conflict and Complaint Resolution
Affiliations
- Fitness Enthusiast
- Cinema Enthusiast
- Mountain Biker
Timeline
Lead Server/Bartender
Fogo de Chão
06.2024 - 12.2024
Server
Bravo! Cucina Italiana
11.2023 - 02.2024
Server
Olive Garden
06.2023 - 09.2023
Bachelor of Science - Exercise Science
University of Pittsburgh
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